Official Viber Messaging for Business

Send promotional and service messages with your own Alpha name, verification checkmark, logo, and buttons

Bulk Viber messaging is for you if…

You have a customer database of 5,000+ contacts

You send messages, promotions, and news

It is important that customers see your logo and brand name

You need an official, time-tested channel

You want to automate sending via API

It is important that your messages look good

Professional headshot of a smiling woman with long brown hair, wearing a black blazer, white top, and a black beaded necklace.

Yulia Makhiboroda

Head of Mobile Marketing

“I increasingly hear from businesses: messaging campaigns do not work”

Every day, your customer is bombarded with information. Email, SMS, ads, social media… Everyone is shouting: “Buy! Click! Read!” And the customer simply scrolls past because they do not trust it.

Viber is one of the few places where customers are ready to hear from a brand. They receive a message from a company with a verification checkmark, logo, clear text, and a button. In a business chat, not in personal correspondence. Without pressure or noise.

At Stream Telecom, we chose Viber not just as a messaging channel, but as a trusted space where a brand does not interrupt, but helps. We do everything to help you launch Viber messaging quickly and without headaches.

A mini landing page right in the customer’s chat

Branded name and logo

The customer immediately sees who the message is from — your company name and verification badge.

Up to 1,000 characters of text

More text, more meaning. Tell what matters in a single message.

Image or banner

A product photo, promotional banner, or visual trigger — anything that helps sell.

Action button

Add a call-to-action button: visit, order, submit a request. A UTM tag will help track the result.

Message personalization

Address customers by name, add variables, and make every message personal. Increase engagement from the very first lines.

Template builder

Prepare messages in advance, save templates, and launch a campaign in a minute — without routine work or repeated setup.

What makes Viber such a convenient channel for business

Viber ID (Alpha name)

Customers immediately recognize who is communicating with them: instead of a number, they see your company name, logo, and verification checkmark. This increases trust and openness.

Service messages

Send important messages, statuses, and codes — quickly, legally, and without blocking. Messages are delivered instantly, including while roaming. Ideal for notifications and one-time codes.

API integration

Set up automatic message transfer from your CRM or ERP. Everything is under control: templates, triggers, personalization, and a backup channel.

Detailed analytics

Everything is under control: opens, clicks, and undelivered messages. Reports can be downloaded and analyzed manually or in your CRM.

Security

Your customer database is used only for messaging and is not shared with third parties. We comply with GDPR requirements and use certified message delivery channels. All data is processed in accordance with information security standards.

Find out how bulk Viber messaging will work specifically for your company

Create an account, connect your brand, and send messages to your customers. Fast and without complicated setup.
Test all Viber messaging features right now. No rush, no obligations — at your own comfortable pace.

What you get with Viber messaging

Backed by experience

We have reliable infrastructure and experience launching telecom services. You get guarantees, legal compliance, and technical support at the level of a telecom company.

Support at every stage

We handle Viber ID registration, template approval, and consulting on platform use. You start faster and without unnecessary complications.

Technical support

We guarantee record-fast response to your request — up to 10 minutes. Problem resolution — up to 30 minutes. No bureaucracy or unnecessary waiting.

Everything in one place

In addition to Viber, you can connect telephony, CRM, and other tools with us. More than 30 integrations with other systems, services, and messengers are ready.

Viber features that solve your tasks

Branded messages

Branded Company name, logo, and verification checkmark — customers immediately see that this is an official message from your company.

Detailed statistics

How many were delivered, how many were read, who clicked, why a message was not delivered — all analytics are available in real time and in a convenient report.

Automation and integration

Sending via API, by triggers, at the right moment: after a purchase, when a status changes, or based on a CRM event.

Official channel

Messaging only to compliant databases — through the official Viber channel. No spam, blocking, or risk of losing customer trust.

Personalization and templates

Address customers by name, save templates, and send by schedule and segments.

Everything in one dashboard

No complex setup, switching, or technical knowledge — manage campaigns in one convenient Stream Sender dashboard.

Pricing

Verified brand business account with a blue trust checkmark

Own Database

Rich message with your logo, a bright banner, and a carousel featuring the top 5 products for your customer database.

UAH 1.80

Hyper-Targeting

A personalized offer delivered exactly when the customer is choosing between you and a competitor — a channel with exceptionally high ROI.

UAH 2.60

Smart Trigger

Geo-trigger: when a customer passes a competitor’s location, a discount offer is sent instantly.

UAH 4.10

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about Viber Messaging for Business

Official Viber Business Messaging lets a company send messages to customers through a verified Viber business channel. Recipients see the brand name, logo, and verification badge instead of an unknown phone number. This format builds trust and helps businesses inform customers about promotions, orders, deliveries, payments, news, and personalized offers.

Viber messaging supports more than plain text: you can send visual messages with an image, call-to-action button, link, and branded sender name. This makes communication more noticeable and conversion-oriented. Unlike a standard SMS, a Viber message can work like a mini landing page: the customer sees a banner and offer and can immediately open your website, catalog, messenger, or order form.

Yes. A business can send Viber messages to its own customer database. The key requirement is that recipients must have consented to receive messages from the company. This is important for compliant communication, protecting the brand’s reputation, and reducing complaints. The database can be segmented so different offers are sent to different customer groups.

The cost of Viber messaging depends on the size of the customer database and message length. Stream Telecom’s minimum monthly package starts at EUR 190. Media content and targeting also affect the price. The more advanced the segmentation and personalization, the higher the final campaign cost.

Viber messaging is intended only for communication with your existing customers — those who have consented to receive messages.

Viber prohibits messages related to violence, discrimination, gambling in most cases, cryptocurrencies, and other sensitive content. We follow these requirements and do not connect such messaging campaigns.

Separate rates apply to betting, casinos, and financial services — please confirm the details with your manager.

Viber messaging is designed for both large and small businesses. The minimum sending threshold is relatively low, and ready-made templates and straightforward setup make it possible to launch campaigns quickly.

A Viber message can combine text, an image, and a button in a single message. This format strengthens engagement: the text attracts attention, the image maintains interest, and the button takes the customer to your website or catalog.

Viber and SMS can be combined in one campaign using an SMS fallback mechanism. If Viber messaging is unavailable for a customer, the system automatically sends an SMS instead. This approach helps ensure the message reaches every recipient.

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Viber can be used for promotional and transactional messages. Promotional messages are suitable for campaigns, discounts, sales, new products, repeat sales, and personalized offers. Transactional messages can be used for order, delivery, payment, and application-status notifications, reminders, service messages, and verification codes.

An Alpha Name is the company name displayed to the customer instead of a phone number. Official Viber Business Messaging can use a branded sender name, logo, and verification badge. Customers immediately understand who sent the message, which generally creates more trust than messages from unknown numbers.

Viber Business Messaging is suitable for online stores, delivery services, medical centers, banks, insurance companies, service businesses, education projects, retail, e-commerce, HoReCa, and other companies that regularly communicate with customers. It is a convenient channel for sales, notifications, follow-up communication, loyalty programs, and increasing audience engagement.