Outbound Calling Automation

Auto Dialer
for Customers

The system dials.
You manage the outcome.

Run outbound calling campaigns on a schedule: connect customers with agents or deliver messages automatically.

Automated outbound calling to a customer database with an agent or voice message

From Manual Dialing to a Campaign

Fewer Manual Steps
Between Conversations.

An auto dialer automatically calls a list of phone numbers. You define the contact list, timing, and scenario, and the system handles the dialing.

An agent can talk with the customer while viewing the customer record and a call script. For routine notifications and surveys, an automated voice flow can run without an agent.

Two Calling Modes

Who Will Speak with the Customer?

Agent

Use this mode when you need to understand the customer’s needs, answer questions, or discuss an offer.

  • Automatic dialing.
  • Customer record and call script in the CRM.
  • Work with the customer database without manual data transfer.

Best for consultations and sales where a live conversation matters.

Automated Voice Flow

Use this mode when you only need to deliver information or collect a keypad response.

  • Pre-recorded message or survey.
  • Response options for the customer.
  • Retry attempts for unanswered calls.

Best for reminders, notifications, and short surveys.

From Contact List to Results

How an Auto-Dialing Campaign Is Launched

01

Prepare the Contact List

Select the contacts and customer segment you want to reach.

02

Set the Scenario

Choose a message, response options, or a live conversation with an agent.

03

Configure the Campaign

Set the schedule, number of attempts, and intervals between retries.

04

Review the Results

Review reports and call data in the CRM.

Example: Appointment Reminder

“Hello! This is a reminder about your appointment.

To confirm your appointment, press 1.
To reschedule, press 2».

A Response Becomes an Action

The customer chooses.
The system records the result.

Response data helps your team understand which customers need additional attention.

We will define what happens after each response — recording the result, transferring the call to an agent, or another action — as part of the scenario.

Campaign Management

Everything You Need for Structured Outbound Calling

Schedule

Set the campaign operating hours.

Retry Attempts

Configure retry attempts and intervals for unanswered calls.

CRM Integration

Link call history to the customer record.

Reports

Track call statuses and campaign results.

Response Options

Collect responses using phone keypad input.

Agent Transfer

Transfer the customer to an agent at the appropriate point in the flow.

Agent Connection Modes

Choose the
Connection Logic

Agent First

The system calls the customer only after an agent is ready to talk.

Customer First

After the customer answers, the system selects an available agent.

Find an Agent While the Call Is Ringing

An available agent is selected while the customer’s phone is ringing.

Business Use Cases

One Customer Database.
Different Goals.

Choose the format based on the campaign goal and the response you expect from the customer.

Reminders and Notifications

Appointments, events, payments, or changes to service terms.

Promotions and Repeat Sales

Inform customers about an offer and continue the conversation with those who are interested.

Surveys and Feedback

A short question with predefined response options.

Large Customer Databases

Scheduled calling of customer segments with the result of every contact recorded.

For complex negotiations, conflict situations, and individual work with VIP customers, a live conversation with an employee is the better option.

Telephony and CRM

The Call Result
Stays in the Customer History

Agents work with the full customer context, while managers see campaign results. Integration connects outbound calling with the team’s day-to-day workflow.

What We Agree on Before Connection

  • Where the contact database comes from.
  • Which results need to be saved.
  • How responses and unanswered calls should be handled.
  • Whether API-based data exchange is required.

One-Time Campaign

Need an Outbound Campaign
for a Single Event?

You can order a one-time campaign, for example to invite customers to an event, run a survey, or send an important notification.

Even If You Do Not Have IP Telephony Yet

We will discuss your contact list, message, and expected outcome, then recommend the right campaign format and required services.

Auto Dialer Pricing

A Quote for Your
Campaign

Pricing depends on campaign volume and configuration. We will prepare a quote based on your contact list and scenario.

A trial campaign is available. We will agree on the trial terms and volume in advance.

What Affects the Cost

  • Number of contacts and call attempts.
  • Length of conversations and voice messages.
  • Agent-assisted or fully automated scenario.
  • Voice-over and interactive actions.
  • Integration with your system.

Auto Dialer by Stream Telecom

Tell Us About Your Goal.
We’ll Build the Scenario.

How many contacts do you need to reach, and what outcome do you want? We will start with these two questions.

+380 (44) 300 25 25

sales@streamtele.com

IVR Voice Menu · Virtual PBX

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about Automated Outbound Calling

In the first mode, the system handles the dialing while an employee conducts the conversation. In the second, the customer hears a pre-recorded message and can select a response using the phone keypad if needed.

Yes. The number of attempts, retry intervals, and schedule are configured for each campaign.

We will verify integration options, the data to be exchanged, and the exchange method for your system. API integration can be agreed if required.

Yes. The scenario can include a transfer to an agent. We will agree on the connection logic and agent availability before launch.

Yes. We can arrange a one-time outbound campaign for a notification, survey, or event invitation. The required setup is calculated for the specific task.

A free trial is available. The duration, volume, and available features are confirmed before the trial campaign starts.

There is no fixed price listed on the page. The final cost depends on the size of the contact database, call traffic, number of attempts, scenario, and required configuration.