When You Need to Hear It Again
“What did we
agree on?”
A recording helps restore the context and continue the customer conversation from the right point.
Clarify Order Details
Listen again to the customer’s requirements before preparing an offer.
Resolve Disagreements
Return to the exact wording and sequence of the conversation to discuss the situation based on facts.
Hand the Case Over to a Colleague
Help a colleague understand the history of the issue before the next call.
From the Call to the Right Moment
Record. Find. Listen.
01
The Call Is Recorded
The service automatically records incoming and outgoing calls within the connected telephony setup.
02
Find the Call
The web dashboard provides filters by date, time, phone number, and employee.
03
The Details Are at Your Fingertips Again
Listen to the recording online or download the audio file. MP3 and WAV formats are available.
Quality Management
Do Not Listen to Everything.
Focus on Opportunities to Improve.
For regular reviews, you can select specific situations such as a first contact, objection, complaint, or repeat inquiry.
This makes feedback more practical: which question should have been asked, where the customer’s need could have been clarified, and how the conversation could have ended with a clear next step.
Practical Training
A Good Conversation
Can Become
a Lesson for the Team.
For New Employees
Show how an experienced colleague introduces themselves to a customer, asks questions, and explains complex topics.
For the Existing Team
Compare different approaches to the same task, discuss effective wording, and improve the script.
Select recordings for training in accordance with your company’s internal access policies.
What the Business Gets
More Insight from Every Conversation
Understanding Customer Needs
Identify the questions and difficulties that customers encounter repeatedly.
Quality Control
Evaluate response accuracy, politeness, and compliance with communication standards.
A Basis for Improvement
Use insights from calls to improve your service and sales scenarios.
First — Your Existing Workflow
Tell us which CRM and telephony systems your team uses. We will confirm compatibility and the access procedure for call recordings.
Then — Convenient Access to Conversation History
Decide who needs access to recordings: managers for continuing customer conversations, supervisors for quality control, or mentors for training.
Available CRM features depend on the selected integration.
Where Call Recording Is Useful
Different Teams.
One Conversation
History.
Sales Teams and Online Stores
Review the customer’s request, configuration, and offer details before placing an order.
Support Teams and Contact Centers
Review inquiries and complex conversations to improve the quality of responses.
Clinics and Service Companies
Return to the organizational details of the inquiry, including time, service, and agreed arrangements.
Delivery and Logistics
Review agreed delivery details whenever clarification is needed.
Connection with Stream Telecom
We Handle the Setup
01
Discuss Your Requirements
We clarify phone numbers, telephony, employees, and CRM requirements.
02
Choose the Right Setup
We check whether your existing numbers can be connected and offer new ones if needed.
03
Configure Call Recording
We agree on service settings, storage, and access rights.
04
Test It Together
We make a test call and show you how to work with the recording.
Let’s Start
with Your Requirements
Which calls need to be recorded?
Who needs access?
How long should recordings be stored?
ANSWERS BEFORE CONNECTION