Automated Meter Reading Collection

Utility Hotline
for Utilities

A resident calls.
The meter readings are already in the system.

Collect meter readings around the clock. A voice bot requests the data, and the system saves it for further processing.

UAH 2,000/month · API integration

Less Routine at the End of the Month

Meter readings come in.
Your team focuses on real work.

A Convenient Way for Residents to Submit Readings

There is no need to wait for business hours: residents can submit data with a regular phone call.

Fewer Repetitive Calls for Operators

The voice bot handles routine meter reading submissions. Employees can focus on inquiries that require human assistance.

Data Ready for the Accounting Team

Meter readings are collected in the system. They can be used for reconciliation and export instead of being manually transferred from phone notes.

Clear from the First Call

From the Resident’s Phone to Your System

Example Voice Prompts

“Hello!
To submit your meter readings, enter your account number.

Now enter the meter reading.”

We will tailor the greeting and input sequence to your process.

01   Call the Company Number
The resident calls the hotline number.

02   Account Number and Meter Reading
The resident enters the data following voice prompts.

03   Saved in the CRM
The system records the submitted information.

04   Data Processing
The accounting team receives the readings for further processing.

One Workflow — Different Utilities

For Utility Companies and HOAs

Water Utilities

Water meter readings.

District Heating Utilities

Heat meter data.

Gas Utilities

Gas meter readings.

Electricity Providers

Electricity consumption data.

HOAs

Utility metering for residential buildings.

24/7

Meter reading collection
does not depend on office hours

The voice bot handles routine calls and collects data without an operator. Residents can submit readings whenever it is convenient for them.

From Collection to Billing

The information should
reach your accounting system

Collected readings are stored in the CRM and remain available for further processing. An open API enables data exchange with your billing or accounting system.

Integration with 1C is supported. For your configuration, we will verify the account number format, required fields, and data transfer method.

Agreed Before Launch

What Data Should Be Transferred?

The account number and meter reading form the core of the scenario. Additional fields are defined based on your requirements.

Where Should the Data Go?

To the CRM, an export file, or your billing/accounting system — depending on the selected integration.

How Do We Verify the Result?

We make a test call and verify how the submitted data appears in the system.

Service Pricing

Automate
meter reading collection

2 000 UAH / month

Tell Us About Your Requirements

• Which utilities you meter: water, gas, heat, or electricity.
• How many customers submit meter readings.
• Which billing or accounting system you use.
• Whether a new phone number is required for incoming calls.

Based on this information, we will select the right connection scheme and agree on the scope of work.

Launch Together with Your Team

From Requirements to the First Meter Readings

01

Discuss the Process

We will review how you currently collect and process meter readings.

02

Prepare the Call Flow

We will agree on the voice prompts and the data entry sequence.

03

Configure Data Exchange

We will connect incoming calls and the agreed data transfer method.

04

Test It Together

We will go through the resident’s call flow and verify the result in the system.

Stream Telecom for Utilities

Let the voice bot collect meter readings.
Shall We Discuss Your Utility Hotline?

Tell us how many customers you serve and how metering is managed. We will help choose the right setup.

+380 (44) 300 25 25

sales@streamtele.com

Also for Your Team:
Virtual PBX · 0800 Number