Stream Telecom · Solutions for Education

Telephony and CRM
for Education

From “I’d like to know more”
to “I’m ready to enroll.”

Help prospective students choose the right program, follow up at the right time, and turn inquiries into enrollments.

Online Schools · Language Courses · Training Centers · Universities

Education center consultant: from a course inquiry to enrollment

Respond to Interest

Help prospective students get advice while they are still choosing a program.

Continue the Conversation

Agree on the next step: a call, a trial lesson, or a program discussion.

See the Outcome

See which inquiries need your team’s attention and at what stage.

Enrollment Starts with a Conversation

A person chooses a course.
Your team helps them make a decision.

Price is only one factor. A prospective student also needs to understand the format, workload, and whether the program matches their goals.

After a Webinar Comes a Wave of Calls

Plan inquiry distribution in advance so consultants can handle the increased volume after an advertising campaign launches.

“I’ll think about it” Is Not a No

Agree on when to follow up and record any questions that remain open.

A New Manager, the Same Context

Keep agreements and notes so the student does not have to explain their needs again.

Your Learning Format

One Communication Logic.
Different Workflows.

From Webinar to Program Choice

Discuss learning goals and format. Schedule a follow-up after an open lesson to help resolve any remaining questions.

  • Calls are distributed among consultants.
  • The CRM records the student’s interest and next step.

Help Choose the Right Group

Clarify the learning goal, preferred time, and interest in a trial lesson. Agreements should remain available to the next team member.

  • Custom fields for organizational details.
  • Follow-up call tasks after a trial lesson.

Different Programs, Clear Routing

Separate inquiries about professional courses, corporate training, and organizational matters.

  • Route inquiries to the right team.
  • Shared contact history for consultants.

Communication During Admissions

Help applicants reach the right department. Separate admissions inquiries from current student support questions.

  • Voice menu by department.
  • Call routing rules based on business hours.

01 / Virtual PBX

The Call Reaches
the Right Team.

Organize phone communication between admissions, student support, and branch offices. Configure call routing for both regular days and peak enrollment periods.

  • Multichannel calling and call forwarding.
  • Voice menu by department.
  • Call handling schedules.
  • Call history and call recordings.

Program Inquiry

Program Consultation

The inquiry is routed to the admissions team.

Current Student Inquiry

Administrative Support

A different route sends the call to the student support team.

After Hours

A Clear Next Step

Use an agreed call flow for calls outside business hours.

Sample Enrollment Stages

Interest

Clarify the Learning Goal

What does the person want to achieve, and which learning format are they considering?

Consultation

Discuss the Program

What questions remain after the conversation?

Next Step

Agree on the Decision

When would be a good time to follow up?

Example process: your team defines the stages and outcomes.

02 / StreamCRM

Every Inquiry
Has a Next Step.

Contacts, deals, tasks, and communication history in one place. Build an enrollment pipeline from initial interest to an agreed outcome.

  • Fields for program and organizational details.
  • Tasks for the next follow-up.
  • Call data when telephony is connected.

Already using another CRM or LMS? We can review the available data exchange options. Class schedules and lesson access require a separately agreed integration.

Sample Enrollment Stages

Interest

Clarify the Learning Goal

What does the person want to achieve, and which learning format are they considering?

Consultation

Discuss the Program

What questions remain after the conversation?

Next Step

Agree on the Decision

When would be a good time to follow up?

Example process: your team defines the stages and outcomes.

03 / Team Management

Improve Consultations
with Real Examples.

For an admissions manager, it is not enough to know that a call happened — what matters is whether the conversation helped the person take the next step.

Where Was a Call Missed?

Review missed inquiries and arrange callbacks.

What Remained Unclear?

Review call recordings with your team: the student’s goals, questions, and agreements.

What Happens Next?

Check CRM statuses and tasks to spot inquiries with no next action.

04 / Call Tracking

Which Advertising
Brings in Prospective Students?

Connect phone inquiries to acquisition sources. Compare campaigns by study program and enrollment period.

  • Static numbers for individual placements.
  • Dynamic number insertion on the website.
  • Cost per call when advertising spend data is available.

To evaluate enrollments and payments, you need correct statuses and configured data exchange with your CRM or accounting system.

Marketing

Source → Inquiry

How did the person find your program?

Consultation

Inquiry → Next Step

What was agreed after the conversation?

Enrollment

Next Step → Outcome

Track enrollment and payment using actual data from your system.

05 / Communication Before Enrollment

Help People Move
from Reading to Conversation.

GetClient Callback

A visitor is reviewing a course but cannot find the answer they need? Offer a callback from a consultant. Configure the widget schedule and appearance to match your school.

SMS with Details

Send agreed organizational details: meeting time, training center address, or a link. Event-based sending from a CRM or LMS is configured separately.

Connection

Your Process Comes First.
Then We Configure the Tools.

01. Define the Tasks

We discuss learning formats, your team, and inquiry sources.

02. Agree on the Solution

We select the services, call routes, integrations, and pricing.

03. Configure

We connect the agreed tools and test the workflows.

04. Onboard the Team

We show your team how to work with calls, contacts, and tasks.

What to Connect

Start with the Task
That Matters Most Right Now.

Organize Calls

Virtual PBX and phone numbers. For teams that need a clear process for handling inquiries.

Build the Enrollment Process

PBX and CRM. For education sales that involve multiple conversations and follow-up actions.

Measure Acquisition

Call Tracking and agreed CRM data exchange. For analyzing acquisition sources and inquiry outcomes.

Stream Telecom for Education

Help People Choose the Right Education.
Start with Convenient Communication.

Tell us about your school, team, and enrollment goals. We will recommend telephony, CRM, and analytics tools and prepare a quote.

Contact Us

+380 (44) 300 25 25

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about Telephony and CRM
for Education

For online schools, language courses, training centers, and university departments. The service package is tailored to your process: consultations, enrollment, or student support.

No. You can start with telephony or another tool you need. We will tailor the solution to your specific task.

We can design a communication setup for a distributed team. StreamCRM is available in the browser; telephony conditions depend on the selected connection method.

Integration availability is checked for each specific system. Before implementation, we agree on the available data, supported actions, and configuration scope.

StreamCRM helps manage contacts, deals, and tasks. Courses, lessons, and class schedules remain in your LMS or another learning system.

Use call history for follow-up. Assign responsible team members and define a process for handling unanswered inquiries.

Call Tracking connects calls to acquisition sources. To analyze enrollments and payments, data exchange is required with the system where these outcomes are recorded.

SMS can be used for organizational messages. Automatic sending based on class schedules requires agreed data exchange with your system and workflow configuration.

We need the number of employees, your current telephony setup, the systems you use, and the workflows you want. Based on this information, we will prepare the solution scope and pricing.

Tell us how inquiries are handled today. A specialist will help determine the right service package and next step.