New · AI sales probability scoring

Cloud
call center with AI

One tool

More sales

Smart call routing + AI analysis of 100% of conversations. Find out why deals fall through in minutes, not after weeks of listening.

Already trusted by 27,000 Ukrainian companies

16

Years on the market

27 000+

clients

4.9

Google rating

Do you recognize these problems?

Why classic telephony is no longer enough

Lose calls — lose money

At peak times, 20–30% of customers will not wait for an answer and will go to a competitor. You do not have a system that sees this in real time.

You do not know why deals fall through

The manager says the customer is “not ready.” The CRM does not show the essence of the conversation. You make decisions blindly.

Quality control does not scale

200 calls a week — and the manager is drowning in headphones instead of growing the team.

One tool solves all of this ↓

Cloud servers connected to a laptop showing charts and folders, representing SaaS data hosting and analytics.

What is a cloud call center?

It is software that works over the Internet (SaaS model). Unlike a traditional contact center, you do not need to buy and maintain equipment, handle updates, or invest in infrastructure. You get a ready-made product for phone communication with customers and colleagues.

Quick start

Launch in 1 business day

No capital expenses

Only a monthly subscription

Automatic updates

We take care of it

Stream Telecom contact center features

Many features that help you serve customers better, sell more, and process calls faster

Unified telephone network

Employees communicate and message each other and customers in one system. This saves time when processing incoming requests.

Call recording

An indispensable tool for training, motivating, and monitoring employees, as well as resolving disputed situations with customers.

Voice greeting

Instead of dial tones, the customer will hear a recorded greeting. It increases loyalty and makes further communication easier.

No missed calls

Missed-call notifications by email or SMS. If the manager is unavailable, the call will be routed to a backup destination.

Voice menu (IVR)

The customer chooses the department or specialist on their own. This saves the operator’s time and reduces call-processing costs.

Supervisor feature

An experienced employee joins the conversation without the customer hearing it. Newcomers adapt faster.

Routing rules

Flexible call distribution settings by any parameters: time, department, region, and workload.

Advanced reports

Analyze team performance: missed calls, time on the line, successful and unsuccessful calls.

CRM integrations

Ready-made integrations with leading CRM systems. Implementation takes only 10 minutes.

NEW

New features for teamwork

Cloud call center tools that help monitor conversation quality, support operators, and quickly involve experts in complex calls.

Supervisor

Join an operator’s conversation silently. Listen, evaluate, and control quality in real time. No interference — no stress for the operator or customer.

Whisper

Prompt the operator during the conversation — the customer hears nothing. Essential for onboarding newcomers and handling complex cases where a mistake can cost the deal.

Conference

Add a third participant to the conversation: an expert, manager, or technical specialist. No lost customer and no callback needed.

Beta · from August 2026

Artificial intelligence that works for your sales

While you are reading this text, AI could already have analyzed hundreds of your calls. Instead of sitting in headphones — get ready-made insights.

Transcription of 100% of calls

All conversations become text. Search by keywords in seconds. Ukrainian and Russian supported.

Sales probability scoring

AI scores every call: high probability — close the deal; low probability — save it before it is too late.

Sales checklist

Create your own script — AI checks whether managers follow it. Objectively, across all calls, without personal bias.

Sentiment analysis

See the emotional state of both the customer and the operator. Detect conflicts before they become a problem.

Mistakes and successful steps

What the manager did wrong — and what they did perfectly. A ready-made foundation for team training.

Deal recommendations

Specific next steps to close the deal. Not theory — practical guidance based on your funnel.

How is this better than a traditional call center?

Not a feature, but a new generation

Feature Classic
Call Center		 Stream Telecom
Call Center
Call distribution, IVR, recording ✓ ✓
Supervisor, whisper, conference partially ✓
AI analysis of 100% of calls — ✓
Deal probability assessment — ✓
Transcription + sentiment + mistakes — ✓
Recommendations for closing the deal — ✓
Launch days–weeks ✓
No expensive equipment required — ✓

We are not comparing ourselves with a specific brand — we are comparing two generations of call centers.

Works with what you already use

60+ ready-made integrations. Connection takes 10 minutes.

Transparent and with no surprises

14 days of free testing for every plan

Basic

per workstation

90 UAH/month

All contact center features
Call distribution rules
IVR, recording, monitoring
Supervisor, whisper, conference
Reports and analytics
Free training
60+ CRM integrations

Call center + AI

Launch — August 2026

Learn more →

Everything in Basic
AI analysis of 100% of calls
Transcription in Ukrainian
Sales probability scoring
Checklist and recommendations
Customer sentiment analysis
Mistakes and successful steps

How to connect a cloud call center

Consultation

Describe your business tasks to the manager

Preparation

Prepare employee workstations

Integration

Download and install the software

Briefing

Complete training on operation and setup

Blue number 05 graphic

Launch

Start working and analyze the results

What results can you expect?

Real changes after connecting the Stream Telecom cloud call center

-90%
missed calls
Queues + automatic callback + notifications
1 day
turnkey launch
No equipment or complex setup
+25%
conversion to deal
Thanks to AI analysis and recommendations
100%
calls under control
Recording, transcription, and analysis of every conversation

Stream Telecom customer reviews

Launch IP telephony for your online store today

• Free 15-minute consultation • Demo based on your real scenarios • 14-day free trial

Frequently asked questions

Cloud call center with AI is a modern solution for processing calls that works over the Internet and uses artificial intelligence to automate workflows, analyze conversations, and improve operator efficiency. This type of call center does not require complex office equipment: employees can work from anywhere, while the manager gets full analytics on calls, service quality, and team performance.

Traditional telephony mainly provides only receiving and making calls. Cloud call center provides many more capabilities: call queues, IVR voice menu, call recording, statistics, CRM integration, operator monitoring, workload distribution, and analytics. Thanks to AI, the system can automatically recognize inquiry topics, analyze conversation quality, and help process customer requests faster.

AI in a cloud call center can automatically transcribe calls into text, detect the customer’s mood, find keywords, evaluate operator performance, identify problematic conversations, and generate short call summaries. This helps a business not just store call recordings, but quickly understand what is actually happening in customer communication.

A cloud call center with AI is suitable for online stores, support teams, medical centers, banks, insurance companies, logistics, service centers, educational projects, sales departments, and any business that regularly communicates with customers by phone. This solution is especially useful where it is important to control call quality, avoid losing requests, and respond quickly to inquiries.

Yes, a cloud call center can be integrated with a CRM system. This makes it possible to automatically create customer cards, record call history, save communication results, transfer missed-call data, and monitor managers’ work. CRM integration helps prevent lost leads, reduces manual work, and makes sales more transparent.

AI can analyze operators’ conversations against predefined criteria: greeting, politeness, script compliance, objection handling, identifying customer needs, closing the conversation, and other parameters. Instead of manually listening to dozens or hundreds of recordings, the manager receives ready-made analytics, sees the team’s weak points, and can improve service quality faster.

Yes, one of the key AI functions in a call center is automatic call transcription. The system converts a voice conversation into text, after which it can be quickly reviewed, searched for the necessary phrases, sent to the CRM, or used to analyze service quality. This is especially convenient for sales, support, and quality-control departments.

A cloud call center lets you control all incoming, outgoing, and missed calls. The system can automatically distribute calls among operators, place customers in a queue, notify you about missed inquiries, and record the full communication history. This helps the business respond to customer requests faster and reduce the risk of losing leads.

Yes, a cloud call center is ideal for remote or hybrid teams. Operators can receive and make calls from home, the office, or any other place with a stable Internet connection. At the same time, the manager sees work statistics, operator statuses, the number of calls, conversation duration, and service quality.

For a sales department, a cloud call center with AI helps process leads faster, monitor managers’ conversations, analyze reasons for rejection, find successful sales scenarios, and improve scripts. AI can show which phrases work better, at which stages customers lose interest, and which managers need additional training.

Yes, this is a very effective solution for a support service. AI can classify inquiries by topic, determine the customer’s emotional state, find recurring problems, and help analyze complex cases faster. This reduces request-processing time, improves the customer experience, and helps identify systemic issues in a service or product faster.

Implementing a cloud call center usually takes much less time than launching a traditional office-based solution. Basic connection can be completed fairly quickly: numbers, call scenarios, operators, queues, call recordings, integrations, and access rights are configured. The implementation time depends on the number of employees, the complexity of the call logic, and the required integrations.

A cloud call center with AI helps a business control calls better, improve service quality, process customer inquiries faster, and make decisions based on real analytics. It is not just telephony, but a full-fledged tool for sales, support, quality control, and customer service development. Thanks to AI, the company gets more value from every conversation and better understands its customers’ needs.