New · AI sales probability scoring
Do you recognize these problems?
Why classic telephony is no longer enough
Lose calls — lose money
At peak times, 20–30% of customers will not wait for an answer and will go to a competitor. You do not have a system that sees this in real time.
You do not know why deals fall through
The manager says the customer is “not ready.” The CRM does not show the essence of the conversation. You make decisions blindly.
Quality control does not scale
200 calls a week — and the manager is drowning in headphones instead of growing the team.
One tool solves all of this ↓
What is a cloud call center?
It is software that works over the Internet (SaaS model). Unlike a traditional contact center, you do not need to buy and maintain equipment, handle updates, or invest in infrastructure. You get a ready-made product for phone communication with customers and colleagues.
Quick start
Launch in 1 business day
No capital expenses
Only a monthly subscription
Automatic updates
We take care of it
Stream Telecom contact center features
Many features that help you serve customers better, sell more, and process calls faster
Unified telephone network
Employees communicate and message each other and customers in one system. This saves time when processing incoming requests.
Call recording
An indispensable tool for training, motivating, and monitoring employees, as well as resolving disputed situations with customers.
Voice greeting
Instead of dial tones, the customer will hear a recorded greeting. It increases loyalty and makes further communication easier.
No missed calls
Missed-call notifications by email or SMS. If the manager is unavailable, the call will be routed to a backup destination.
Voice menu (IVR)
The customer chooses the department or specialist on their own. This saves the operator’s time and reduces call-processing costs.
Supervisor feature
An experienced employee joins the conversation without the customer hearing it. Newcomers adapt faster.
Routing rules
Flexible call distribution settings by any parameters: time, department, region, and workload.
Advanced reports
Analyze team performance: missed calls, time on the line, successful and unsuccessful calls.
CRM integrations
Ready-made integrations with leading CRM systems. Implementation takes only 10 minutes.
New features for teamwork
Cloud call center tools that help monitor conversation quality, support operators, and quickly involve experts in complex calls.
Supervisor
Join an operator’s conversation silently. Listen, evaluate, and control quality in real time. No interference — no stress for the operator or customer.
Whisper
Prompt the operator during the conversation — the customer hears nothing. Essential for onboarding newcomers and handling complex cases where a mistake can cost the deal.
Conference
Add a third participant to the conversation: an expert, manager, or technical specialist. No lost customer and no callback needed.
Artificial intelligence that works for your sales
While you are reading this text, AI could already have analyzed hundreds of your calls. Instead of sitting in headphones — get ready-made insights.
Transcription of 100% of calls
All conversations become text. Search by keywords in seconds. Ukrainian and Russian supported.
Sales probability scoring
AI scores every call: high probability — close the deal; low probability — save it before it is too late.
Sales checklist
Create your own script — AI checks whether managers follow it. Objectively, across all calls, without personal bias.
Sentiment analysis
See the emotional state of both the customer and the operator. Detect conflicts before they become a problem.
Mistakes and successful steps
What the manager did wrong — and what they did perfectly. A ready-made foundation for team training.
Deal recommendations
Specific next steps to close the deal. Not theory — practical guidance based on your funnel.
How is this better than a traditional call center?
Not a feature, but a new generation
| Feature | Classic Call Center |
Stream Telecom Call Center |
|---|---|---|
| Call distribution, IVR, recording | ✓ | ✓ |
| Supervisor, whisper, conference | partially | ✓ |
| AI analysis of 100% of calls | — | ✓ |
| Deal probability assessment | — | ✓ |
| Transcription + sentiment + mistakes | — | ✓ |
| Recommendations for closing the deal | — | ✓ |
| Launch | days–weeks | ✓ |
| No expensive equipment required | — | ✓ |
We are not comparing ourselves with a specific brand — we are comparing two generations of call centers.
Works with what you already use
60+ ready-made integrations. Connection takes 10 minutes.
Transparent and with no surprises
14 days of free testing for every plan
Stream Telecom customer reviews
ANSWERS BEFORE GETTING CONNECTED