Cloud call center

A turnkey solution for creating a remote contact center and sales department

  • Setup and launch in 1 business day
  • Without major investment in equipment
  • Free training and support
Learn more
Облачный Колцентр

Cloud call center

A turnkey solution for creating a remote contact center and sales department

  • Setup and launch in 1 business day
  • Without major investment in equipment
  • Free training and support
learn more

Cloud call center

A turnkey solution for creating a remote contact center and sales department

  • Setup and launch in 1 business day
  • Without major investment in equipment
  • Free training and support
learn more

With Stream Telecom call center

With Stream Telecom call center

What is a cloud call center?

It is software that works over the Internet (SaaS).

Unlike a classic on-site call center, you won’t need to:

  • Purchase, install and maintain hardware and software;
  • update functionality;
  • Invest in infrastructure and redundancy.

You get a ready-made product for telephone communications with clients and colleagues

What is a cloud call center?

It is software that works over the Internet (SaaS).

Unlike a classic on-site call center, you won’t need to:

  • Purchase, install and maintain hardware and software;
  • update functionality;
  • Invest in infrastructure and redundancy.

You get a ready-made product for telephone communications with clients and colleagues

Stream Telecom Contact Center Features

Cloud Call Center is full of features that help you better serve your customers,
sell more and handle calls faster

Stream Telecom Contact Center Features

Cloud Call Center is full of features that help you serve your customers better, sell more and handle calls faster

Unified telephone network

Now employees will communicate and correspond with each other and with clients in one system. This saves a lot of time for processing incoming requests.

Call recording function

An indispensable tool for training, motivating and controlling employees, as well as resolving disputes with clients

Voice greeting

Instead of beeps, the client will hear an audio recording of the introduction and greeting. This will increase loyalty to your company and simplify further communication with the client.

Not a single missed call

Employees receive notifications of missed calls by e-mail or sms. If the manager has a problem, the call will go to the backup direction without loss of communication quality

Voice menu (IVR)

Provide your customers with a convenient way to contact the right person or department. The voice menu saves the manager time for processing calls and reduces the cost of maintaining the incoming line

Supervisor function

An experienced employee connects to the manager’s conversation and supervises his actions inaudibly for the client. Thus, the adaptation of beginners is much faster and more comfortable.

Call routing rules

Employees receive notifications of missed calls by e-mail or sms. If the manager has a problem, the call will go to the backup direction without loss of communication quality

Advanced reports

Analyze the work of employees according to the specified parameters: the number of missed calls, time on the line, successful/unsuccessful calls and much more

Integrations

Call Center Stream Telecom has ready-made integrations with leading CRM systems. Implementation takes only 10 minutes

Additional features of Stream Telecom – autoinformer

Autoinformer is a tool for distributing the same type of information among a large number of customers and partners. It will automatically call the prepared base of numbers, warm up the cold audience, inform about the release of a new product, promotion, change of address, etc.

All you have to do is:

1. Create a list of clients

2. Appoint responsible employees

3. Set the number of dialing attempts

4. Set the waiting time on the line

Then the system will automatically call all customers in turn. The results will be available in special statistics

Additional features of Stream Telecom – autoinformer

Autoinformer is a tool for distributing the same type of information among a large number of customers and partners. It will automatically call the prepared base of numbers, warm up the cold audience, inform about the release of a new product, promotion, change of address, etc.

All you have to do is:

Then the system will automatically call all customers in turn. The results will be available in special statistics

Our clients

Our clients

What Stream Telecom customers say

What Stream Telecom customers say

We are 100% satisfied with cooperation with Stream Telecom. Among the main advantages that we felt were convenient communication with the manager, excellent service and very pleasant client-oriented managers. The connection was organized very quickly. The telephony CRM system has an excellent interface and is very easy to use. We are especially grateful to your team for the opportunity to provide a non-standard solution to our issue – recording a greeting in Chinese!
Language school
We have been cooperating with Stream Telecom for more than a year. There is a need for stable telecommunications in Ukraine, as well as outside it. We work with several markets. We can recommend both for work in Ukraine and outside. Support works quickly and well, our requests are closed very quickly. Always in touch and responsive. There are no difficulties in work, which is very important for our team. 
Call center for the sale of services
We have been using the operator’s services for over a year now. We chose Stream Telecom because we liked the efficiency of the manager and the technical support team! The connection quality is excellent and the routing is well configured!

If it is necessary to solve a new task or an unexpected problem by telephony, we are calm – these issues will be closed as quickly and painlessly as possible for operators to work with clients!

Beauty salon call center
Streamtelecom helped us set up those work processes that needed to be controlled for a long time and enable our managers to work remotely. The company has a high level of service and expertise. The technical support has been great too. Quick response and response to questions.
ISP call center
Our company has set a very non-trivial task for Stream Telecom specialists. This was the first time that we were immediately understood, quickly set up all the services and launched a multi-channel communication service for our dispatching systems. Pleasantly surprised by the prices, as well as the friendliness of communication.
Dental clinic
Great specialists! My company first encountered IP telephony, the guys quickly set everything up and carried out the project. Timely support and respect for customers. Keep it up!
Legal note
We have been looking for optimal telephony for a long time, even tried to work with other companies, however, the professional work of the technical support service left no choice but to work with Stream Telecom. Very quickly found our needs and offered the best option, quality support and good communication. Thanks for your help and good work! 
Law firm

Friends advised Streamtelecom. And now we have been your customers for six months. The setup took place quickly and without delay, one can feel the high level of training of specialists. The girls from the quality department regularly ask if there are any problems. And most importantly, with you, we have already begun to forget about interruptions in communication. I recommend Streamtelecom to everyone!

Dental clinic
We came to this company on the recommendation of our CPM system integrators after a terrible experience with previous telephony. We would like to note the lightning-fast primary integration: everything was done in an extremely short time with minimal participation from our side. Technical support responds quickly, all changes are made promptly.
Sales of mattresses

Price

VPBX Professional
Package

+

75 UAH

License cost
for 1 workplace

Price

VPBX Professional Package

+

75 UAH

License cost
for 1 workplace

How to connect a cloud call center

1 stage

Describe your business tasks to the manager

2 stage

Prepare workspaces for your employees

3 stage

Download and install contact center software

4 stage

Get training on how to use and set up the application

5 stage

Get started and analyze the first results

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оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking
оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking
оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking
оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

How to connect a cloud call center

1 stage

Describe your business tasks to the manager

оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

2 stage

Prepare workspaces for your employees

оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

3 stage

Download and install contact center software

оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

4 stage

Get training on how to use and set up the application

оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

5 stage

Get started and analyze the first results

оценка эффективности рекламы, анализ рекламы, отслеживание звонков, отслеживание конверсий в google рекламе, конверсия рекламы, методы оценки эффективности рекламы, эффективность рекламы, динамический call tracking, отслеживание рекламы, оценка эффективности рекламной кампании, анализ наружной рекламы, учет конверсий, эффективность рекламной кампании, статический коллтрекинг, динамический коллтрекинг, call трекинг, экономическая эффективность рекламы, сервисы коллтрекинга, эффективность наружной рекламы, calltracking

Start working in the cloud service in 24 hours

Stay in touch with your customers, increase sales conversion and provide first-class service across all communication channels

Submit your application

You might have these questions

You might have these questions

A Stream Telecom call center is needed for small, medium and large businesses of any kind. You can connect any number of operators to the system and choose only those services that your business needs. No overpayments.
Cloud contact center Stream Telecom takes your business to a whole new level in the following areas:

  1. Serving customers and creating a first-class service;
  2. Outgoing and incoming sales;
  3. Training new employees;
  4. Personal and team effectiveness.

Each item has its own tools that stimulate the development of your business from year to year.

All you need to get started is client devices and applications. These include:

  1. Free application for accessing virtual contact center services
  2. SIP phones (headset) or softphone for receiving and making calls
  3. Application for managing a virtual PBX

The Stream Telecom cloud call center is a ready-made product that includes all the necessary services for communicating by phone with customers, partners and colleagues, namely:

  1. Virtual PBX;
  2. Phone numbers;
  3. Communication services.
The launch of a turnkey call center takes 1 working day. After receiving information about your business processes (call processing logic, setting up lines, the number of profiles, etc.), we will begin to set up a cloud solution and train your employees. You will be able to fully start working the next day after connecting.
Yes, you can change some settings yourself or our company’s specialists will do everything for you.