IVR Voice menu

Simplify communication with customers and
save time with the help of a voice assistant

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IVR Voice menu

Simplify communication with customers and save time with the help of a voice assistant

The average time of concentration of attention of the modern consumer is 10 seconds.

Due to the high pace of life and the abundance of promotional offers, every 10 seconds of waiting for a response from the company reduces the likelihood of a purchase by 20 times.

But how to process a client’s request if the manager is already talking to another client? Or, even more so, how to receive a call after hours?

The best solution is IVR: a voice menu that will help consumers get an instant response, connect to the right specialist, and even resolve some queries without the participation of company representatives.

The average time of concentration of attention of the modern consumer is 10 seconds.

Due to the high pace of life and the abundance of promotional offers, every 10 seconds of waiting for a response from the company reduces the likelihood of a purchase by 20 times.

But how to process a client’s request if the manager is already talking to another client? Or, even more so, how to receive a call after hours?

The best solution is IVR: a voice menu that will help consumers get an instant response, connect to the right specialist, and even resolve some queries without the participation of company representatives.

What is an IVR?

IVR is a set of voice options that help the user get to the right employee. The task of IVR is to maintain round-the-clock communication with customers and increase their loyalty to your company.

IVR helps to distribute calls to responsible employees, advise clients on popular queries using tone dialing, or send their call to voice mail.

By connecting an IVR, you can save time processing incoming calls and reduce the cost of maintaining an incoming line.

What is an IVR?

IVR is a set of voice options that help the user get to the right employee. The task of IVR is to maintain round-the-clock communication with customers and increase their loyalty to your company.

IVR helps to distribute calls to responsible employees, advise clients on popular queries using tone dialing, or send their call to voice mail.

By connecting an IVR, you can save time processing incoming calls and reduce the cost of maintaining an incoming line.

IVR Features

IVR Features

Handling calls in the mode of playing informational messages without connecting with the company’s specialists

Transferring calls to company employees

Recording voice messages

Call forwarding to the employee’s phone number, regardless of his location

Interactive customer surveys

Fax reception

IVR is 3 in 1

IVR is the most important communications node, combining all telephony services:

IVR (Interactive Voice Response)
A voice messaging system that routes incoming calls via tone dialing.

Answering machine
Plays an audio message and records the caller’s message. It works during non-working hours and if the employee is not on site.

Autoinformer
Unloads managers by playing audio messages and serving calls according to specified rules.

IVR is 3 in 1

IVR is the most important communications node, combining all telephony services:

IVR (Interactive Voice Response)
A voice messaging system that routes incoming calls via tone dialing.

Answering machine
Plays an audio message and records the caller’s message. It works during non-working hours and if the employee is not on site.

Autoinformer
Unloads managers by playing audio messages and serving calls according to specified rules.

How IVR works

How IVR works

Benefits

For employees

For managers

For clients

– Incoming calls are answered instantly.

– Some client requests are processed automatically.

– There is no need to fixate on the identity of the client (the client card pops up automatically).

– Customers who have quickly resolved the request become more loyal and often return for a second purchase.

– IVR allows you to conduct satisfaction surveys and quickly receive feedback from customers.

– Communication is faster, manager throughput is increased.

– Prompt response about promotions improves customer experience.

– You can solve some of the queries yourself by listening to the information.

– By selecting a request via tone dialing, you can immediately get to the right specialist.

Benefits

For employees

– Incoming calls are answered instantly.

– Some client requests are processed automatically.

– There is no need to fixate on the identity of the client (the client card pops up automatically).

For managers

– Customers who have quickly resolved the request become more loyal and often return for a second purchase.

– IVR allows you to conduct satisfaction surveys and quickly receive feedback from customers.

– Communication is faster, manager throughput is increased.

For clients

– Prompt response about promotions improves customer experience.

– You can solve some of the queries yourself by listening to the information.

– By selecting a request via tone dialing, you can immediately get to the right specialist.

Get a wide range of business
development opportunities

only from 299 UAH

Image

The voice menu adds status to your company in the eyes of the client and increases the credibility

Availability

The system can quickly answer as many calls as needed without making a person wait on the line

Statistics

Thanks to the capabilities of IP telephony, you will receive complete statistics of incoming calls by company and department

Easy customer journey

The client can choose the answer option and quickly get to the right specialist

Get a wide range of business development opportunities

only from 299 UAH

Image

The voice menu adds status to your company in the eyes of the client and increases the credibility

Availability

The system can quickly answer as many calls as needed without making a person wait on the line

Statistics

Thanks to the capabilities of IP telephony, you will receive complete statistics of incoming calls by company and department

Easy customer journey

The client can choose the answer option and quickly get to the right specialist

Communication is even more profitable with the “Call profitably” service

Reduce your communication costs by up to 90% with Virtual PBX from Stream Telecom. Our PBX analyzes the phone number you dialed and automatically selects the number from which the call will have the lowest cost.

Communication between employees of your company, regardless of location, is free.

Specify the details of the “Call cheap” service with the manager.

Communication is even more profitable with the “Call profitably” service

Reduce your communication costs by up to 90% with Virtual PBX from Stream Telecom. Our PBX analyzes the phone number you dialed and automatically selects the number from which the call will have the lowest cost.

Communication between employees of your company, regardless of location, is free.

Specify the details of the “Call cheap” service with the manager.