Voice Menu for Business

IVR.
The customer chooses.
The call goes to the right destination.

Greet the customer, offer the right menu option, and route the inquiry to an employee. The voice menu can answer common questions without involving an operator.

The IVR voice menu routes inquiries to the selected destinations

The First Response to the Customer

The manager is busy.
The menu is already helping the caller.

During Business Hours

The customer does not need to explain to a receptionist which department they need. They hear a short greeting and select the topic of the call using the phone keypad.

After Business Hours

IVR can announce business hours, play useful information, or invite the caller to leave a voice message according to the configured scenario.

What Is IVR

Navigation Through Your Company
by Phone

IVR (Interactive Voice Response) is an interactive voice menu. It plays recorded prompts and performs an action based on the customer’s selection using touch-tone input.

The system helps route incoming calls, answer recurring questions, and collect messages. The menu logic reflects the company’s structure and business processes.

One Choice — the Right Action

Connect the caller to a department, play an informational message, or record an inquiry. Each menu option has its own route.

Example Scenario

How a Customer Uses the Voice Menu

An example for a company with sales, support, and delivery departments. Menu labels and actions can be customized.

“Hello! You have reached our company. For a consultation, press 1; for support, press 2; for delivery questions, press 3.”

Press 1

Sales

Connect to a manager who will help choose a product or service.

Press 2

Support

Route the call to service and technical support specialists.

Press 3

Delivery

Connect to the responsible employee or play an informational message.

The scenario can also include no selection, an invalid key press, busy employees, and after-hours handling.

IVR Features

More Than a Greeting

Information Without an Operator

Play business hours, service terms, or answers to frequently asked questions.

Routing to Employees

Route calls to the right department or a specific specialist based on the selected option.

Voice Messages

Invite callers to leave a message if an employee is unavailable or the office is closed.

Call Forwarding

Route the call to an agreed number of an employee working outside the office.

Customer Surveys

Use keypad selections to collect responses and evaluate service quality within a configured scenario.

Fax Reception

If your company uses fax messages, we can discuss receiving them as part of the telephony solution.

Surveys, voicemail, fax, and other additional scenarios are connected as part of the agreed configuration. The exact scope is confirmed during pricing.

Three Tasks in One System

Menu, Answering Machine
and Auto-Informant

01 · Route

Interactive Menu

The customer selects an option using touch-tone input, and the system routes the call according to the configured path.

02 · Take a Message

Answering Machine

Plays the company greeting and invites the caller to record a message.

03 · Provide Information

Automated Information Service

Plays prepared information and helps answer common questions without connecting the caller to a manager.

Benefits for Everyone

Fewer Unnecessary Transfers

For Employees

  • Fewer repetitive explanations and manual call transfers.
  • Inquiries are routed according to the topic selected by the customer.
  • The customer record can open automatically when a CRM integration is connected.

For Managers

  • Create consistent rules for call handling.
  • PBX statistics help assess call load by department.
  • Surveys help collect customer feedback.

For Customers

  • It is clear how to reach the right department.
  • Some information is available without waiting for a manager.
  • There is a dedicated after-hours call scenario.

For Different Business Needs

Where Voice Menus Are Used

Support Teams and Call Centers

Routing by inquiry topic, informational messages, transfers to specialists, and collection of service ratings.

Clinics and Service Companies

Business hours, connection to reception or the required department. Automated appointment booking requires a separate integration.

Delivery and Logistics

Connection to the delivery department and answers to common questions. Personalized shipment status can be implemented through integration with the accounting or logistics system.

Stores and Sales Departments

Consultations, purchase information, department selection, and call forwarding to the responsible manager.

IVR and Virtual PBX

The menu is part of the overall
call-handling scheme

The Virtual PBX connects corporate numbers, employees, and call routes. IVR helps the caller select the right destination within this system.

With additional features connected, you can use call recording, call details, and CRM integration. The ability to change menu options, audio files, and scenarios through the customer portal depends on system settings and access rights.

What Can Be Configured

  • Different actions during and outside business hours.
  • Routing to a department, queue, or employee.
  • Information the customer can hear without an operator.
  • Call handling when no one answers.

Not every call has to go through the menu. We will design the routing based on the customer’s task.

Scenario and Voiceover

Your Company Voice Starts with the Script

Clear Menu Options

First, we identify the main reasons customers call and the responsible employees. Then we create a short greeting with simple menu option names.

We avoid overloading the first menu with unnecessary levels. For complex questions, we provide a clear route to an employee.

The Right Voice and Language

We can arrange a professional voice recording or text-to-speech, along with the right pace and delivery style. Multiple language versions can be prepared for different audiences.

The amount of text, number of languages, and voiceover method affect the cost.

IVR Pricing

Voice Menu from UAH 300

Custom Quote

from 300 UAH

The final price depends on the scenario and selected voiceover option.

The scope of work and payment terms are confirmed before connection. PBX and communication services are billed according to the selected terms.

What Affects the Price

  • Number of menu options and levels.
  • Complexity of call routes and additional actions.
  • Recording duration and number of languages.
  • Professional voiceover or text-to-speech.
  • Required integrations and configuration.

From Idea to the First Call

How to Connect IVR

01

Scenario

We discuss the goals, menu options, and call routes.

02

Recording

We prepare the script and approved voiceover.

03

Configuration

We connect the menu to the selected telephony setup.

04

Testing

We test keypad options, call transfers, and fallback actions.

Expand the Solution

Incoming calls under control.
Outgoing calls — on the right plan.

The original IVR page also presents outgoing-call optimization through the Virtual PBX: selecting routes based on call destination and connected plans.

If this is relevant to your business, we can discuss it together with the IVR menu. The availability of internal calls without additional charges and the expected savings depend on your setup and service terms.

IVR by Stream Telecom

Help the customer
find the right answer

Tell us what your customers call about most often. We will prepare the menu structure, voiceover, and call-handling scheme.

Discuss Your Scenario

+380 (44) 300 25 25

sales@streamtele.com

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about IVR

A voice greeting only plays a message. An interactive menu also offers choices and performs an action based on the key pressed: routing the call, playing information, or launching another scenario.

A separate scenario can be configured for evenings, weekends, and holidays. It can announce business hours or invite the caller to leave a message. This does not mean that a live employee is available 24/7.

A separate action is configured for no selection or an invalid selection, such as repeating the menu or routing the call to an agreed destination. It is tested before launch.

Yes. The scenario can be updated. Self-service editing options and available settings depend on the configuration and user permissions.

Multiple language versions can be prepared, with switching between them configured as needed. The number of recordings and voiceover method are included in the quote.

This is possible when a compatible CRM integration is connected and configured appropriately. The voice menu itself does not automatically create a CRM integration.

Interactive scenarios with answer selection are possible. Outbound surveys, mass notifications, and data exchange with external systems require separate configuration and approval.

In the cloud solution, the menu runs on the service side. Requirements for phones, internet connectivity, and the existing PBX are clarified when selecting the connection setup.

The Stream Telecom page lists pricing from UAH 300. The final amount depends on the structure, voiceover, languages, and configuration. The scope of work and payment terms are agreed in the proposal.