Telephone communication remains the most accessible way to interact. Today, for any category of users, there are two main ways to receive voice communications:
- traditional twisted-pair communication;
- VoIP or Cloud PBX.
In the first case, you will need a separate communication service, laying a telephone cable, installing equipment at each workplace. All this requires quite a lot of money.
Cloud PBX services are provided on the basis of an Internet connection, which already eliminates the need for a separate network. To connect, you only need a gateway or a computer and a headset in case of remote access.
Cloud telephony works by transmitting a signal over the Internet. To connect, you can use special IP-phones with a classic look or computers, which must have the appropriate software and a headset. Unlike analog communication, virtual cloud PBX has the following features:
- multichannel numbers, call tracking, voicemail;
- call distribution among active managers;
- missed call notifications;
- record, call statistics;
- the ability to place the widget on the site for speed dialing;
- integration with CRM services;
- remote access from anywhere in the world with a stable internet connection.
All these features are available to any member of the virtual PBX. Analysis data, statistics and records are stored in the cloud, which also hosts system management. This type of connection can be scaled at any time. The number of users and the services provided change with the change in the tariff, without additional costs for new equipment, premises, etc.
Virtual PBX Services
The reason cloud telephony is so widespread is that it’s fast and cheap. We offer 3 PBX tariff plans for small businesses:
- Basic – only a virtual cloud PBX for 5 workplaces and 2 SIP numbers, also suitable for home use.
- Advanced – PBX + small CRM system for 10 workstations and 6 numbers, the best option for the office.
- Professional – 5 workplaces, 12 numbers, an extended package of CRM and PBX functions, including management and evaluation of employee activity, auto-addressing calls to free managers , automatic processing of missed calls and other convenient features.
All operations happen instantly – no client will be left waiting with a free worker. It is also possible to use SMS-mailing and numbers of any operator. Own CRM system, integrated into the PBX, allows you to easily buy third-party functions to add to a streamlined, competently interacting mechanism.
It is possible to connect additional workplaces, phone numbers and rent a call center module with separate workplaces.
Cloud PBX setup features
The efficiency of IP telephony depends on the correct choice of tariff, operating mode and additional functions. Cloud PBX setup steps:
- Assign extension numbers for employees, assign main outgoing number.
- A virtual PBX for the office should have a 24/7 activity schedule to distribute responsibilities between operators.
- Determine the order in which numbers are handled by managers and the call process.
- Connection of the necessary tools, additional workplaces, differentiation between the order of work with white and black lists.
- Record greetings, auto-reply, etc.
Why Stream Telecom
Our virtual PBX in Ukraine has a large set of integrated features. Depending on the tariff, customers receive ready-to-use systems with the necessary set of tools to organize the workflow from anywhere in the world.
Our company also uses the most reliable servers in Kyiv and Berlin to provide customers with communication. The response time of service experts is a maximum of 40 minutes – 10 for an answer and 30 for solving a problem. During the operation of the PBX, the routine processes of copying analytics and statistics are automated, because the data is available at any time. In addition, no call will be missed. The system registers incoming calls during non-working hours in order to call back customers who did not get through.
To find out the cost of the service for your office and connect a virtual PBX, order a detailed consultation. Our managers will select a favorable and effective tariff for you.