Virtual PBX
STREAM TELECOM

All calls, teams, and offices in one unified system that helps improve customer service, coordinate employee workflows, and support sales.

Call automation, analytics, and CRM integration — everything you need to grow sales in one solution.

16

Years on market

27 000+

Clients

4.9

Google Ranking

They trust us

Why choose Stream Telecom

Benefits our customers value

Personal manager

Each client is assigned a personal manager who will help with setup, answer questions, and solve any problem.

Personal manager

Each client is assigned a personal manager who will help with setup, answer questions, and solve any problem.

Intuitive interface

IP telephony applications are easy to use – your employees will start working without training

Віртуальна АТС
Віртуальна АТС

Intuitive interface

IP telephony applications are easy to use – your employees will start working without training

High quality communication

Our clients confirm a stable connection without interruptions or delays.

High quality communication

Our clients confirm a stable connection without interruptions or delays.

Adaptation to your business

Not template solutions, but deep product customization tailored to the specific needs and objectives of your company.

Adaptation to your business

Not template solutions, but deep product customization tailored to the specific needs and objectives of your company.

Free expert-led demo
Explore the capabilities of the Virtual PBX using your business as an example

Stream Telecom Virtual PBX Features

Everything you need to manage your telephony in one interface

CALL MANAGEMENT

Multi-channel numbers

Up to 100 simultaneous lines

IVR menu

The client chooses the department himself

Auto-distribution

Equal workload for managers

ANALYTICS AND CONTROL

Call analytics

Reports for each manager

Call recording

100% of records, storage up to 1 year

Control of missed

Automatic recording of missed calls

SCALING

Numbers for 30+ countries

Local presence without an office

CRM synchronization

Automatic data capture

API integration

Connecting any business systems

Who is Stream Telecom’s Virtual PBX suitable for?

Customizable to the needs of any department

Sales Department

Increase the conversion rate of calls into deals

  • Automatic lead allocation to sales representatives
  • Recording of every call in the CRM
  • Conversion analytics for each employee

Support

Reduce response times and boost your NPS

  • IVR menu for fast routing
  • Queues with SLA-based priorities
  • Recording for quality assurance

Branches

A single system for all offices

  • A single number for all branches
  • Routing based on the customer’s location
  • Centralised analytics and reporting

Remote team

Full control without a physical office

  • Work from anywhere in the world
  • A mobile app for making calls
  • Centralised analytics for the whole team

Stream Telecom Virtual PBX Tariffs

14 days free trial period for each plan

Start

Basic solution for small businesses

375 UAH/month

5 workplaces
1 telephone number
Call distribution scenarios
Voice greeting / Voice menu
Free internal communication
Transfer calls to employees and departments
History of all calls
Audio recording of conversations

Business

The optimal set for growing teams

750 UAH/month

10 workplaces
6 telephone numbers
All features of the Start tariff
Call analytics reports
Preventing missed calls
Integration with your CRM
GetClient call order widget
FMC Mobile Employee
StreamPhone mobile app
Chrome browser plugin

Business Pro

Full control and automation

1500 UAH/month

20 workplaces
6 telephone numbers
All features of the Business tariff
Report Builder (100+ reports)
Auto-processing of missed calls
Automatic collection of employee performance evaluations
Autodialer
Queue management / call center
Questionnaire
Online chat

What does Stream Telecom’s Virtual PBX offer your business?

Each function is linked to a measurable business outcome.

Increase sales

A multi-channel number eliminates missed calls and speeds up communication with clients, increasing the number of successful requests.

Automate call processing

IVR, voice scripts and intelligent routing take care of the distribution of requests.

Control quality

Recording and analysis of all calls. Evaluation of managers’ performance and identification of weaknesses.

Where businesses are losing money—and how
Stream Telecom’s Virtual PBX solves it

Compare a typical situation without a system and the result after implementation

35% of calls are missed
Customers are leaving for competitors
No call recording
It is impossible to control quality
Manual distribution
Customers wait on hold for 3-5 minutes
No analytics
Decisions are made blindly
CRM is not related to telephony
Data is lost, duplicated
Less than 3% missed
Auto-dial + call queues
100% of records saved
Storage up to 1 year + search
Average wait time is 18 seconds
Intelligent routing
Real-time dashboard
KPI for each manager
Full synchronization
Automatic recording in CRM

Stream Telecom Virtual PBX + Your CRM

Connect your telephony to your CRM in just a few clicks — all calls, recordings, and analytics are automatically synchronized.

If you don’t have a CRM, we’ll help you choose and implement one.

How does this work

From connection to launch – from 1 to 48 hours

Connecting numbers

New SIP number or porting an existing one

Setting up scenarios

IVR, schedule, routes

CRM integration

Data synchronization

Launch

Are you ready to work?

Our clients’ results

Real-life implementation cases of Stream Telecom’s Virtual PBX

Online electronics store

“Missed calls decreased 10-fold in the first month.”

SOLUTION: Call Queues + Auto-Dialer + CRM

Missed

35%

3%

Sales

—

+28%

Logistics company

“Customer waiting times have been reduced by 15 times.”

SOLUTION: IVR + departmental distribution

Expectation

5 min

20 sec

Satisfaction

42%

82%

Network of dental clinics

“A single number for all branches means patients no longer get lost.”

SOLUTION: Single Number + Routing + CRM

Post Conversion

—

+22%

Branches loading

Uneven

Balance

Insurance company

“Automated application processing has cut the workload on operators in half.”

SOLUTION: IVR + auto-dialer + call recording

Application processing

12 min

4 min

Missed

25%

5%

Network of car service centres

“Customers book appointments over the phone twice as quickly.”

SOLUTION: Single point of contact + CRM + reminders

Recording time

4 min

1.5 min

Return visits

—

+35%

Try Stream Telecom’s Virtual PBX for 14 days free

Try all the possibilities

Full access to all features for 14 days
Personal manager for customization
Customization for your business
Ready-made CRM integrations

Connect to Stream Telecom’s Virtual PBX today

Apply to see how Stream Telecom’s Virtual PBX solves business problems in practice. Get a personalized demo and 14 days of free access.

Customer service representative wearing a headset sits at a desk with a laptop in a modern office setting.


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    • Free consultation in 15 minutes • Demo on your real scenarios • 14 days free trial

    ANSWERS BEFORE CONNECTING

    Frequently asked questions about Virtual PBX

    A virtual PBX is a cloud-based business telephony system that allows you to receive, distribute, and manage calls over the internet without purchasing expensive server hardware. This cloud PBX helps you set up a voice menu, call forwarding, call queuing, call recording, and connect employees in the office or remotely. It’s a convenient solution for companies that need modern IP telephony with quick setup and flexible settings.

    A virtual PBX for business is suitable for small, medium, and large companies, online stores, sales departments, service departments, medical centers, logistics companies, and other organizations that actively handle incoming and outgoing calls. If a business needs to retain customer inquiries, monitor the quality of manager communications, and quickly scale its telephone system, connecting to a virtual PBX is the optimal solution.

    The main advantages of a virtual PBX include quick setup, no costs for a physical office station, the ability to connect a multi-channel number, call recording, analytics, CRM integration, and flexible call routing. This allows a company to improve customer service, increase sales department efficiency, and provide stable telephony for its business without a complex technical infrastructure.

    Yes, a cloud PBX allows you to connect all employees to a single telephone network, even if they are located in different cities or working remotely. Managers can access corporate communications via IP phones, laptops, or smartphones. This is especially convenient for companies with distributed teams, branches, and field specialists who need a unified IP telephony solution for their business.

    In most cases, setting up a virtual PBX takes anywhere from a few hours to one business day. The timeframe depends on the number of employees, the need to customize call scripts, connect numbers, and integrate with CRM. Basic business telephony can be launched very quickly, and then additional features can be added gradually, such as a voice menu, call recording, statistics, and call distribution.

    A virtual PBX helps businesses avoid missed calls, quickly process customer requests, and monitor the work of their managers. The system distributes calls among employees, supports voice menus, call recording, and analytics. This effective telephony solution for businesses improves service quality and helps increase sales.

    Unlike a traditional office PBX, a cloud PBX doesn’t require expensive equipment, complex maintenance, or being tied to a single office. You get flexible IP telephony that can be quickly customized to suit your company’s needs, onboard new employees, and scale as your business grows.

    In many cases, when connecting to a virtual PBX, you can use an existing number or connect a new multi-channel number for your business. This allows you to maintain familiar contact information for your clients while simultaneously improving call handling within your company.

    No, virtual PBX implementation is typically quick and seamless. Specialists configure call routing, connect employees, and integrate the system with CRM if needed. As a result, the business receives a ready-to-use cloud telephony solution with intuitive management and the ability to expand further.

    Yes, connecting to a virtual PBX is possible without purchasing expensive equipment. Employees can work online using a smartphone, computer, softphone, or IP phone. This makes IP telephony for business a convenient solution for companies looking to quickly launch their telephony and reduce start-up costs.

    Yes, modern virtual PBX systems often support integration with popular CRM systems. This allows for automatic call recording, storing customer communication history, opening a contact card for an incoming call, and improving sales team efficiency. This type of business telephony helps improve communication control and speed up request processing.

    For such tasks, a multi-channel number and call distribution functions are used. A virtual PBX allows you to receive multiple calls simultaneously, queue them, and route them to available agents. This prevents businesses from losing customers and ensures reliable processing of incoming calls, even during peak hours.

    Yes, a cloud PBX is a reliable solution for a modern company when connected to a trusted provider. The system allows you to control employee access, store call history, record calls, and customize user permissions. For businesses, it’s a convenient way to get stable and secure IP telephony with the ability to monitor service quality.

    Check out what our customers have to say.

    We have one of the highest ratings among telecom companies. Real reviews from Google — about quality, support, and service.

      
     
     
     
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    State Institution "Vinnytsia Correctional Colony (✓86)" we chose you as professional specialists who were able to quickly and efficiently organize the work on the implementation of IP telephony in the institution, all points were completed in accordance with the technical task that was set before you. I would like to note the manager Anna, a very responsible and professional employee, always in touch, if any questions arise, she always helps in resolving any issues regarding IP telephony regarding various settings, registration of tariff plans and contracts and not only. The level of service is at a very high level, all issues are resolved immediately as they are received. You helped us quickly and efficiently set up IP telephony for not much money with a very good and high-quality connection.

    (Translated by Google, see original)
      
     
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     Viktor Zavalnyuk profile picture 
     
     
     Viktor Zavalnyuk 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    Very high-quality service, thank you for the high-quality and conscientious cooperation, everything is very satisfactory

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Rivnyna profile picture 
     
     
     Rivnyna 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    It was very comfortable to work with manager Natalia.

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Анна Литовская profile picture 
     
     
     Анна Литовская 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    Very grateful for the excellent communication and prompt response to connected services, as well as for consultations on setting up communication with artificial intelligence and consultations on optimizing mobile tariffs. I liked the simple and high-quality telephony that works in any country with the highest quality. I recommend it.

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Alex Sokirjinskij profile picture 
     
     
     Alex Sokirjinskij 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    We have been working with Stream Telecom for a long time - and it is really nice to have such a partner. The team is always in touch, quickly helps with customer issues and responds adequately even in urgent situations. I like that they do not just "sell telephony", but really help to choose a solution for the business.

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Ніна Глаговська profile picture 
     
     
     Ніна Глаговська 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
      
     
     Posted on Google Google 
     
     
     
     Олена Дяченко profile picture 
     
     
     Олена Дяченко 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    Many thanks for the professional service to manager Natalia Balich

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     ALLA Karevska profile picture 
     
     
     ALLA Karevska 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    Natalia, the manager, was incredibly comfortable to work with. She always answered all my questions and was helpful in every way, yet unobtrusive. Special thanks! The phone installation was seamless, everything works perfectly, and I'm very happy. Thank you!

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Алеся Христич profile picture 
     
     
     Алеся Христич 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    Very convenient service, professional support. I recommend.

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     My mobile profile picture 
     
     
     My mobile 
     
     
     
     
     
     
     Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
    We work with the company. The company Ilvi from Turkey. Manager Natalia. At first there were problems with the connection, the support responded quickly, but for some time they could not solve it. Then, as I understand it, with the intervention of Natalia they solved it. The problem, as far as I am concerned, is that the support does not communicate via messengers, only by phone or email, something from the past, as far as I am concerned... but in general I like it.

    (Translated by Google, see original)
      
     
     Posted on Google Google 
     
     
     
     Евгений Сивов profile picture 
     
     
     Евгений Сивов