Feedback service

ServicePulse

Ask wisely, act accurately: your audience’s opinion is the key to growth

  • Ease of use: from questionnaire creation to analysis
  • Conducting NPS, CSI and other online questionnaires
  • One tariff for all features without restrictions
  • 100% data privacy and security
  • Detailed questionnaire statistics (graphs, comparisons)

Feedback service

ServicePulse

Ask wisely, act accurately: your audience’s opinion is the key to growth

  • Ease of use: from questionnaire creation to analysis
  • Conducting NPS, CSI and other online questionnaires
  • One tariff for all features without restrictions
  • 100% data privacy and security
  • Detailed questionnaire statistics (graphs, comparisons)

ServicePulse – a versatile tool for different tasks

For a marketer

  • Measurement of customer satisfaction
  • Study of the needs of the target audience
  • Prevention of customer churn

For an HR specialist

  • Collecting employee opinions
  • Vetting potential candidates
  • Evaluating employee performance

For brand manager

  • Conducting market research
  • Gathering feedback about your product
  • Measuring customer loyalty (NPS)

For event organizer

  • Simplify registration for participants
  • Study the interests of visitors
  • Gather feedback on events

For teacher

  • Offering projects for graduates
  • Collecting feedback from students
  • Conducting surveys and tests

For a civil servant

  • Measurement of citizen satisfaction
  • Conducting surveys in the city
  • Increasing civic engagement

Oleksandra Chalenko,
developer

You have everything you need to launch a successful survey

Most services on the survey market are overloaded with functionality. You have to pay extra for every little thing. We have a different approach. You pay only for the questionnaire itself and get access to all the features of our service, without hidden fees.

What does the ServicePulse workspace look like

1. Work in one system

All important data from questionnaires, analytics, customers, calls, and funnels are in one place.

2. Search filter

Quickly search for questionnaires by key parameters: ID, date, status, question and answer type.

3. Personal account

In the user settings, you can edit your personal settings (favorites, time zone, transactions, etc.).

4. Create a questionnaire

You can go directly to the survey creation section from the main screen with just one button.

5. General data

This section provides general information about the questionnaires: Questionnaire ID, name, type, and status.

6. Quick actions

Edit, delete, activate/deactivate, view statistics (general and detailed).

Try all the features of ServicePulse today

Create surveys and collect responses in three easy steps

Step 1 – Create a questionnaire

Creating a professional survey is much easier than it seems. Just set the basic parameters of the questionnaire, style it, and add questions of your choice.

  • Preview the questionnaire through the built-in preview at the creation and editing stage
  • Add an unlimited number of questions on one page
  • Customize the design of the survey page to match your corporate style

Step 2 – Collecting answers

Customers and employees can easily complete the survey from any device – smartphones, tablets, or computers.

  • Send invitations to fill out a survey via a direct link
  • Hold anonymous and open polls
  • Track their success in real time

Step 3 – Analyze the results

General and detailed statistics on questionnaires are available, displaying complex data in a simple and understandable form (graphs, charts).

  • Use filters to compare or segment responses
  • View a detailed report for each respondent
  • Download data for each survey

Upcoming innovations

Upcoming innovations

AI assistant

It will provide a brief summary of the answers, help to form trends, develop questionnaires, make corrections, etc.

Sending invitations

Add the ability to invite respondents to your questionnaires via email and SMS.

Widget for the site

Surveys can be integrated as a widget on any page of your website.

QR code

We will add an additional option for distributing the questionnaire in the form of a QR code that can be added to a cafe table, presentation, or business card.

Linking to funnels

When a customer reaches a certain stage in the funnel, a ready-made questionnaire will be automatically sent to them.

Restrictions on devices and cookies

The system blocks repeated responses from the same device or via cookies to prevent duplicate data.

Create your first online survey. Try ServicePulse in practice

What you get with the questionnaires

No hidden or additional fees. You won’t have to pay extra for memory, the number of answers, or individual service features.

Record speed of response to your requests – up to 5 minutes. Providing a solution to the issue – up to 20 minutes.

Confidence in the uninterrupted operation of the service. The company’s servers are located in several Tier 3 data centers around the world.

Customized improvements to meet your needs. No suitable solutions on the market? We will help you realize your unique idea.

Communication between employees and customers in a single system (cloud telephony, call processing, SMS, chats, verification).

DDoS protection system based on Arbor and Juniper equipment.

Price for one questionnaire

100 UAH/month

100 UAH/month

Free questionnaires for charity!

A single tariff with access to all features

No separate charges for memory, responses, and features

Start filling out your questionnaires today!

Survey results will help you to:

  • engage your target audience;
  • increase employee satisfaction;
  • increase sales.

Achieve your goals regardless of your field of activity or specialization.

You may have had these questions

Yes, the questionnaire is still active. You can disable it at any time. This payment option is ideal for customers who want to pay only for actual usage. If necessary, we are ready to offer individual solutions, including package rates.

No, ServicePulse is a standalone product, but it can be used in conjunction with our CRM system, which has tariff packages:

  • Start– 300 UAH/month
  • Business– 600 UAH/month
  • Pro– 1200 UAH/month
  • Pro Plus – 1750 UAH/month

The more expensive the package, the more features (sections) of StreamCRM you will have access to. Pro Plus includes 10 licenses (users) that have access to creating and editing questionnaires. In other plans, you need to pay for a license additionally – 299 UAH/month per user.

For example, you decided to conduct a survey among customers and launched one questionnaire. How much will you need to pay? 100 UAH for one questionnaire.

We adhere to a transparent pricing policy. All terms and conditions and additional services are specified in the contract. Detailed information about the services is also available in your personal account.

The platform provides metrics for:

  • number of clicks;
  • responses;
  • KPIs;
  • Fill time;
  • Devices and browsers.

All data is presented in a convenient visual form. You can also view statistics with graphs and charts for each type of survey.

Yes, you will be able to extract data to your CRM system via the API. What data will be transferred?

  • Data about the device
  • Number of responses
  • Content of responses
Currently, we offer the most popular types of questions so as not to complicate the process of creating questionnaires and not to increase the price per questionnaire. We are always ready to add new formats based on our clients’ requests.

Data centers are classified by reliability level. TIER III is characterized by a fault tolerance of 99.982% and allows only about 96 hours of system downtime per year. It has a full redundancy scheme for air conditioning, power supply and communications. A data center of this level is the most suitable for the needs of modern business.

Google Forms is a great tool for basic tasks, but our service offers:

  • In-depth analytics and ready-made reports with graphs.
  • Customization options for your brand (logo, colors).
  • Integration with CRM and automation of sending questionnaires.
  • Anonymous surveys with data protection.
  • Support and assistance in setting up to achieve your goals.

Yes, if you request it, we will provide you with a test access.

Yes, our platform is adapted for mobile devices. Participants can fill out questionnaires from their phones or tablets without any restrictions.

Yes, you can enable anonymous survey mode to guarantee the confidentiality of participants.