Feedback service

ServicePulse

Ask smart, act precisely: your audience’s opinion is the key to growth

ServicePulse is a universal tool for a wide range of tasks

For marketers

  • Measure customer satisfaction
  • Study target audience needs
  • Prevent customer churn

For HR specialists

  • Collect employee opinions
  • Screen potential candidates
  • Evaluate employee performance

For brand managers

  • Conduct market research
  • Collect feedback about your product
  • Measure customer loyalty (NPS)

For event organizers

  • Simplify participant registration
  • Study visitor interests
  • Collect feedback from events

For educators

  • Offer projects for graduates
  • Collect feedback from students
  • Conduct surveys and tests

For public officials

  • Measure citizen satisfaction
  • Conduct citywide surveys
  • Increase civic engagement

Oleksandra Chalenko,
developer

You have everything you need to launch a successful survey

Most survey services on the market are overloaded with features. You have to pay extra for every small option. We take a different approach. You pay only for the questionnaire itself and get access to all features of our service with no hidden fees.

What the ServicePulse workspace looks like

Work in one system

All important data on questionnaires, analytics, customers, calls, and funnels is kept in one place.

Search filter

Quick questionnaire search by key parameters: ID, date, status, question type, and answer type.

Personal account

In user settings, you can edit personal preferences such as favorites, time zone, deals, and more.

Creating a questionnaire

You can go to the survey creation section directly from the main screen with just one click.

General data

This section provides general information about questionnaires: ID, name, type, and status.

Quick actions

Edit, delete, activate/deactivate, and view statistics (general and detailed).

Try all ServicePulse features today

Create surveys and collect responses in three simple steps

Step 1 — Create a questionnaire

Creating a professional survey is much easier than it seems. Just set the main questionnaire parameters, customize its style, and add questions of your choice.

  • Preview the questionnaire using the built-in preview while creating and editing it
  • Add an unlimited number of questions on one page
  • Customize the survey page design to match your corporate style

Step 2 — Collect responses

Customers and employees can easily complete surveys from any device — smartphone, tablet, or computer.

  • Send invitations to complete a questionnaire via a direct link
  • Conduct anonymous and open voting
  • Track their progress in real time

Step 3 — Analyze results

General and detailed questionnaire statistics are available, presenting complex data in a simple and clear form (charts and diagrams).

  • Use filters to compare or segment responses
  • View a detailed report for each respondent
  • Export data for each survey

Upcoming improvements

AI assistant

It will provide a brief response summary, help identify trends, create questionnaires, make edits, and more.

Sending invitations

We will add the ability to invite respondents to your questionnaires via email and SMS campaigns.

Website widget

A survey can be integrated as a widget on any page of your website.

QR code

We will add another way to share a questionnaire: a QR code that can be placed on a café table, in a presentation, or on a business card.

Funnel integration

When a customer reaches a specific stage in the funnel, a ready-made questionnaire will be sent to them automatically.

Device and cookie restrictions

The system blocks repeated responses from the same device or via cookies to prevent duplicate data.

Create your first online survey.

Try ServicePulse in practice

Access from anywhere

No installation required

Maintained by developers

What you get together with questionnaires

No hidden or additional fees.

You will not have to pay extra for storage, the number of responses, or individual service features.

Record-fast response to your requests — up to 5 minutes.

Issue resolution — up to 20 minutes.

Confidence in uninterrupted service operation.

The company’s servers are located in several Tier 3 data centers around the world.

Custom improvements tailored to your needs.

No suitable solutions on the market? We will help bring your unique idea to life.

Communication between employees and customers in a single system.

Cloud telephony, call handling, SMS, chats, verification.

A DDoS protection system.

Built on Arbor and Juniper equipment.

Price per questionnaire

250 UAH/month

250 UAH/month

Questionnaires for charitable purposes are free!

One plan with access to all features

No separate fees for storage, responses, or features

Start creating questionnaires today!

Survey results will help you:

  • attract your target audience;
  • increase employee satisfaction;
  • increase sales volume.

Achieve your goals regardless of your field of activity or specialization.

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about the ServicePulse Survey Service

ServicePulse is a survey service for creating online questionnaires, conducting surveys, and collecting feedback. It helps companies quickly learn the opinions of customers, employees, or partners, evaluate service quality, analyze responses, and make decisions based on real data.

ServicePulse in Ukraine is a system that sends a customer a call or message with a simple survey. Responses are saved and grouped according to predefined scenarios. This tool provides insight into the quality of operator performance and internal service processes.

The ServicePulse feedback service is used to evaluate companies and employees. It helps monitor service quality, identify weak points, and respond to complaints. The data is included in reports, can be verified, and used for staff training or process improvement.

Online surveys can be used for a wide range of business tasks: measuring customer satisfaction, conducting NPS surveys, analyzing service quality, collecting feedback on products and services, running internal employee surveys, registering event participants, conducting market research, and studying the needs of the target audience.

The monthly price of ServicePulse from Stream Telecom is UAH 250 per questionnaire. There are no additional charges for features, responses, or extra storage. A custom free plan is available for charitable surveys.

ServicePulse can be ordered in any city in Ukraine. Stream Telecom officially provides the service nationwide, and it is suitable for companies that use telephone-based customer service.

ServicePulse is a practical solution for businesses. The service supports different question formats, including rating scales, yes/no answers, open comments, and NPS. Local data security requirements and integration with accounting platforms and CRM systems are supported. All responses are collected automatically, while summary tables and charts are generated for quick analysis and decision-making.

ServicePulse is suitable for companies, online stores, support teams, medical centers, educational institutions, HR departments, event organizers, and other organizations that need to collect feedback regularly and understand the opinions of their audience.

No. ServicePulse works online, so no additional software is required to create questionnaires or conduct surveys. Users can create a questionnaire, configure questions, and view results through their account from a computer, tablet, or smartphone.

A questionnaire can include different types of questions: closed questions with answer options, open-ended questions for comments, rating scales, NPS questions, and other formats. This makes it possible to adapt the survey to a specific task, such as customer research, feedback collection, market research, or an internal employee survey.

Yes. ServicePulse supports both open and anonymous online surveys. Anonymous surveys are especially useful for HR surveys, employee satisfaction assessments, internal feedback, and situations where honest and objective responses are important.

After the questionnaire is completed, the service generates response statistics. The results can be used to analyze service quality, evaluate customer experience, study employee opinions, and prepare internal reports. Clear visual data helps identify key trends faster and make better management decisions.