FMC · Mobile Employees

Mobile Employees

Connect an employee’s phone to the Virtual PBX via SIM or eSIM. Communicate with customers outside the office while keeping business calls within the company’s phone system.

  • Calls over the mobile network — no internet connection required on the phone.
  • Corporate number displayed for outgoing calls.
  • Call history, recordings, and analytics in the PBX; CRM integration.

Mobile network coverage is required for calls. PBX and CRM features depend on the connected package and configuration.

FMC: employee mobile phone, dedicated SIM card, and company telephony

Sound familiar?

An employee is working off-site.
What happens to their calls?

Customers call a personal number

The communication history stays on the manager’s phone, making it harder for colleagues to continue working with the customer.

The office phone stays in the office

A customer calls the company while the responsible employee is in a meeting, at a client site, or on the road.

Calls remain outside centralized reporting

The manager sees office calls but does not have a complete view of the mobile team’s business calls.

What is FMC

A mobile phone becomes part of your PBX

FMC combines an employee’s mobile service with corporate telephony. A dedicated SIM/eSIM is used in the phone, while business calls are routed through the company’s configured phone system.

01 · Customer

One familiar contact number

The customer dials the company’s corporate number. The incoming call is routed to the Virtual PBX.

02 · Virtual PBX

The right employee

The PBX routes the call to the responsible manager, a group of employees, or another configured call scenario.

03 · Mobile Phone

Answer calls outside the office

The employee receives the call on a phone with an FMC SIM/eSIM through the mobile operator’s voice network.

Outgoing call: the employee calls from an FMC-enabled phone, while the customer sees the configured corporate number. The call is recorded in the PBX call history.

Service Features

Corporate calls
under control, even outside the office

SIM or eSIM

Calls do not require an internet connection on the phone. Choose the available connection format for your device and mobile operator.

Company number

Use a corporate number for business calls. The displayed caller ID configuration is agreed during setup.

Call routing

Route calls to the responsible manager, transfer calls to colleagues, and connect office and mobile teams within one system.

Call recording

Review customer agreements and use business call recordings for team training.

History and reports

View mobile employee activity in the PBX: incoming, outgoing, and missed calls.

CRM integration

Save communication history in the customer record when CRM integration is enabled. Available actions depend on your CRM.

Mobile employee calls in the PBX history and CRM customer record

One communication history

The manager changes location.
The context stays with the company.

After a meeting, an on-site call, or a day spent on the road, customer agreements should remain accessible to the team. FMC brings these conversations into the company’s unified telephony.

  • The manager analyzes business calls in the PBX.
  • The employee can return to the recording and confirm details.
  • A colleague can view the communication history when CRM integration is configured.

Who it is for

When work is not limited to the office

Field sales teams

Communicate with customers between meetings and keep conversations in the company’s unified system.

Real estate agencies

Receive calls during property viewings and on-site visits through corporate telephony.

Car dealerships

Stay available to customers in the showroom, on the lot, and while working off-site.

Logistics companies

Connect dispatchers and mobile employees through the company’s internal communication system.

Field service teams

Transfer customer inquiries to the specialist on-site and keep business agreements in the company system.

Distributed teams

Connect the office, branches, and employees working off-site through one call management system.

Which option should you choose?

FMC, softphone, or a regular SIM?

The choice depends on where your team works and which calls need to be included in the corporate phone system.

FMC

Mobile network + PBX

  • Business calls through a dedicated SIM/eSIM.
  • No internet connection is required on the phone for voice calls.
  • Recording, history, and routing through the connected PBX.
  • FMC service and the mobile operator package are billed separately.

Best for teams that frequently work off-site.

Softphone

App + internet

  • Calls through an application on a phone or computer.
  • A stable internet connection is required.
  • Corporate telephony features are available through the PBX.
  • No separate FMC SIM card is required.

Best for work with stable mobile internet or Wi-Fi.

Regular SIM

Mobile service

  • Voice calls through the mobile operator.
  • No internet connection is required for a standard voice call.
  • The mobile number alone does not add call history or recording to the corporate PBX.
  • A separate solution is required to integrate it with the company’s phone system.

Suitable when corporate PBX features are not required.

Clear and transparent pricing

What makes up the FMC price

The FMC service is connected together with a mobile operator package. The charges are shown separately below.

Stream Telecom Service

Mobile Employees

100 UAH/month

per FMC device

  • SIM connection and activation — UAH 100.
  • eSIM connection and activation — UAH 150.

The mobile operator package is billed separately.

Example monthly calculation

One device + 3Mob

175 UAH/month

UAH 100 FMC + UAH 75 “Corporate 50” package.

This is the sum of the two published monthly charges. SIM/eSIM activation is paid once. The cost of the PBX, integrations, and usage beyond the package is added to the calculation when applicable.

Before connection, we will confirm the full service package, taxes, and final payment.

Mobile Operator Packages

3Mob

Corporate 50

75 UAH/month

per FMC device

  • 1,500 included minutes for outgoing calls.
  • Connected together with the FMC service.

FMC fee is charged separately.

3Mob

Corporate 100

100 UAH/month

per FMC device

  • 4,500 included minutes for outgoing calls.
  • Connected together with the FMC service.

FMC fee is charged separately.

lifecell

Unified FMC Network

from 800 UAH/month

per operator service package

  • The minimum package includes 10 SIM cards.
  • 600 minutes for outgoing calls.
  • Connection — UAH 1,100.

The total cost including FMC will be calculated based on your team size.

Prices and package names are based on the current Stream Telecom page. Package availability, included-minute terms, activation fees, and the full cost will be confirmed in the proposal before connection.

Connection

Four steps to a mobile team

01

Discuss your requirements

We will clarify the number of employees, call destinations, devices, and your current telephony setup.

02

Choose the right package

We will agree on the operator, SIM/eSIM format, and a full calculation of recurring and one-time charges.

03

Configure the PBX

We will connect employees, numbers, routing, call recording, and the required integrations.

04

Test the calls

We will test incoming and outgoing calls, caller ID display, and call history in the system.

We’ll design the right setup for your team

Your employees are mobile.
Your communications remain corporate.

Tell us how many employees work outside the office and what telephony system you currently use. We will prepare a connection scheme and a complete cost calculation.

Contact Us

+380 (44) 300 25 25

Stream Telecom Virtual PBX →

Multichannel Mobile Numbers →

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about the Mobile Employees service

FMC combines mobile service with corporate telephony. An employee uses a phone with a dedicated SIM/eSIM, while business calls are integrated into the company’s PBX system.

For FMC voice calls, no internet connection is required on the phone because the operator’s mobile network is used. Mobile network coverage is required. Internet access is needed for the PBX web interface, CRM, and other online services.

Standard call forwarding redirects an incoming call to another number. FMC also integrates a mobile employee’s outgoing business calls into corporate telephony, applies the configured caller ID, and enables PBX features.

The service supports both SIM and eSIM. We will check the compatibility of your specific device and the availability of the required format with the selected operator before connection.

Tell us which phone numbers and PBX system you currently use. We will check the connection scheme and whether they can be retained. Not all numbers and scenarios can be connected in the same way.

In a configured FMC scenario, the customer sees the corporate number. The specific number and available caller ID display scheme will be agreed before launch.

Call recording and history are available through the configured PBX. Sending data to the CRM requires a supported and connected integration. The data stored, access rights, and available actions depend on the system configuration.

Yes. FMC supports internal calls to colleagues using short extensions within the configured corporate system. Pricing and usage terms will be agreed based on the selected operator package.

Roaming operation, feature availability, and pricing must be confirmed for the selected operator and destination country before travel. Domestic network terms should not be assumed to apply automatically while roaming.

FMC costs UAH 100 per month per device, while the mobile operator package is billed separately. SIM activation is UAH 100 and eSIM activation is UAH 150 under the published terms. For example, FMC plus the UAH 75 3Mob package totals UAH 175 per month before any other applicable services and charges. The full calculation will be agreed before connection.