Stream Telecom · Healthcare Solutions

Telephony & CRM
for Clinics

Patient Care Starts
with the First Answer.

Help patients reach your clinic, give administrators the context to continue the conversation, and let managers see the journey from the first inquiry to a scheduled visit.

For medical centers, dental clinics, diagnostic centers, and clinic networks.

Clinic reception: call handling and visit scheduling

Easier for Patients to Reach You

Call, callback, or website inquiry.

Easier for the Front Desk to Work

Inquiry routing and contact history.

Easier for Managers to Stay in Control

Call sources and consultation quality.

More Than a Phone Line

Every Step Matters
Between the Call and the Visit.

A patient may be calling for the first time, confirming a time, or rescheduling an appointment. Your team needs a clear workflow for every inquiry.

The Administrator Is Busy

Call queues and forwarding help route calls to an available employee. Missed inquiries remain in the history for follow-up.

Patients Have to Repeat the Context

Communication history helps continue the conversation: what was discussed, who handled it, and what action was planned.

Advertising Brings Calls — What Happens Next?

Link the source to the inquiry. With CRM or MIS data exchange configured, enrich analytics with the outcome of each inquiry.

Built Around Your Workflow

A Solution for One Clinic
or an Entire Network.

One Entry Point for Different Departments

Route calls between reception, diagnostics, and branches. Configure working hours and a clear voice menu.

  • PBX: queues and call routing
  • CRM: inquiry history and tasks
  • SMS: appointment and service reminders

From the First Question to a Consultation

Help your administrator contact a website visitor on time, clarify the request, and arrange the next step.

  • GetClient: website callback
  • PBX: call recording and call history
  • Call Tracking: inquiry sources

Structured Handling During Peak Demand

Route inquiries by department and working hours. Use clinic-approved templates for service notifications.

  • PBX: employee groups
  • SMS: visit time and address
  • RoboCall: voice notification

A Consistent Approach Across All Branches

Route inquiries to the right branch and compare how teams handle calls. Configure data exchange with your management system.

  • Numbers: one point of contact
  • PBX: routing by branch
  • Analytics: call sources and handling

01 / Virtual PBX

Reception Answers.
The System Helps Route Calls.

Connect administrators and branches in one phone network. Configure call scenarios for working hours, peak loads, and after-hours calls.

  • Multichannel numbers and call queues.
  • Call forwarding by department and schedule.
  • Voice menu for selecting a department.
  • Call log and call recordings.

Example Call Routing

Incoming Call

The Patient Calls the Clinic

Selects a department through a short voice menu.

Routing

The Appropriate Administrator Group

The call is routed to an employee according to the configured scenario.

If Everyone Is Busy

Queue or Alternative Route

The busy-line rule is agreed during setup.

Illustrative scenario. This is a process diagram, not a product screen.

Example Inquiry Workflow

New Inquiry

Confirm a Convenient Time

The administrator records the service request and the next action.

Next Contact

Confirm the Arrangement

A task helps the team follow up with the patient at the agreed time.

Communication History

Context Is Available to the Team

The next employee can see previous interactions and notes.

Examples of CRM tasks. Doctors’ schedules remain in your appointment system.

02 / StreamCRM & Integrations

The Next Employee
Already Knows the Context.

Keep contacts, notes, and tasks in StreamCRM. With telephony connected, call history helps employees continue the conversation without asking for the same service details again.

  • Contact records and communication history.
  • Callback tasks and follow-up actions.
  • Custom fields and inquiry-processing stages.

Already using a CRM or medical information system? We’ll check the available data-exchange options. Writing appointments directly into doctors’ schedules requires a separate integration with your MIS.

03 / Service Quality

Understand How Calls Are Handled.
Help Your Team Improve.

Review real conversations: what the administrator clarified, how clearly they responded, and whether they offered a next step.

Missed Calls

Review unanswered inquiries and arrange callbacks.

Consultations

Use call recordings for training and reviewing complex inquiries.

Workload

Compare call volume and duration with the team’s working schedule.

The result of the contact — scheduled visit, reschedule, or cancellation — is recorded in the CRM/MIS according to your workflow.

04 / Call Tracking

Measure Advertising
by Clinic Inquiries.

Dedicated numbers and dynamic number insertion on your website help identify where calls come from. Compare channels using the same methodology and time period.

  • Static numbers for individual placements.
  • Dynamic number insertion on the clinic website.
  • Cost per inquiry when advertising spend data is available.

To connect advertising with completed visits, you need a configured integration and accurate statuses in your management system.

Acquisition Channel

Advertising → Call

The source is linked to the inquiry as part of the Call Tracking setup.

Clinic Handling

Call → Arrangement

The administrator records the outcome of the conversation.

Decision Data

Inquiry → Outcome

With CRM/MIS data exchange, analytics are enriched with the inquiry outcome.

Illustration of the analytics logic. Detail depends on tracking setup, available data, and integrations.

05 / GetClient

The Visitor Is Still Deciding.
Offer a Conversation.

The callback widget helps turn service-page interest into a conversation with an administrator. GetClient connects the employee and visitor according to the configured scenario.

  • Callback requests from desktop or mobile.
  • Callback requests within working hours.
  • Colors and logo matched to your clinic’s branding.

Example Widget Copy

We’ll Help Clarify
Your Visit Details

Leave your number and an administrator will contact you to answer service-related questions.

Your Phone Number
Request a Call

Design example only, not a live form. The actual widget is connected separately.

06 / Before and After the Visit

Stay in Touch
Without Overloading Reception.

Choose the right channel for the task: a short message, voice notification, or service survey.

SMS Reminders

Send the visit time, address, and clinic contact number. Automatic sending based on schedule events requires integration.

RoboCall

Use voice messages with the date and branch inserted from a prepared database. Set the campaign schedule and review call statuses.

ServicePulse

Collect feedback on how convenient it is to contact the clinic and how administrators work. Use the responses to identify specific service improvements.

Example service message: “This is a reminder about your visit tomorrow at 10:00. Address: your clinic location. If your plans change, please call reception.” The clinic approves the text, contact details, and sending conditions.

Already Have a Management System?

We’ll Connect Communications
to Your Workflow.

First, we’ll determine where contacts and schedules are managed, which events are available, and what data must move between systems. Then we’ll agree on the integration architecture.

What We Agree on Before Launch

  • CRM or MIS, its version, and data-exchange capabilities.
  • The fields and events required for the workflow.
  • Employee roles and access to communication history.
  • Rules for recording, storing, and processing inquiries.

StreamCRM is used for contacts and tasks. Medical records and clinical data remain in the clinic’s specialized system.

A Clear Launch Process

From the Clinic’s Needs —
to a Configured Workflow.

01

Assess the Workload

We review the number of administrators, branches, and phone numbers, and how inquiries are currently handled.

02

Agree on the Solution

We select the services, call routes, integrations, and pricing structure.

03

Test the Scenarios

We test incoming calls, busy scenarios, after-hours handling, and data exchange.

04

Launch with the Team

We show the team the workflow and agree on support and further configuration.

Solution Pricing

Start with What You Need.
Add More as You Grow.

We’ll calculate a configuration for your clinic without requiring every service to be connected at once.

What Affects the Price

  • Users, phone numbers, and call volume.
  • Virtual PBX package and CRM licenses.
  • Call Tracking number pool and website traffic.
  • Notifications, surveys, and integration work.

For a quote, simply describe your team, branches, current CRM/MIS, and requirements.

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about Telephony & CRM for Clinics

Yes. You can start with Virtual PBX and the required number of users, then add analytics, CRM, or notifications. The final setup depends on your team’s needs.

Yes. Phone numbers, employee groups, and routes can be configured by branch and schedule. Call-handling rules are agreed before launch.

This depends on the operator, number type, and available connection method. We’ll check the available connection or forwarding option before migration.

No. This page describes communication and inquiry-management services. Writing appointments directly into doctors’ schedules requires a compatible appointment system or MIS and configured data exchange.

This must be checked for your specific system and version: API availability, supported events, fields, and limitations. Universal out-of-the-box compatibility with every medical system is not assumed.

A queue, forwarding, or another agreed route can be configured. If a call remains unanswered, the team can follow up from the inquiry log.

Yes. SMS or RoboCall can be used for service notifications. Automatic sending based on schedule events requires integration; a voice campaign can also be prepared from an uploaded database.

Call Tracking links calls to their sources. To analyze completed visits and other outcomes, you need accurate statuses in the CRM/MIS and configured data exchange.

Roles and permissions are agreed during setup. Recording and retention rules depend on the selected configuration and the clinic’s processes. Medical data should not be transferred to services where it is not required for the task.

Tell us the number of employees, branches, phone numbers, and the CRM/MIS you use. Once the scenarios are clarified, we’ll prepare a quote and launch plan.

Stream Telecom for Your Clinic

Start with a Conversation.
We’ll Help Build the Rest.

Tell us how your reception team works and what you want to improve. We’ll recommend telephony, analytics, and communication services for your needs.

Contact Us

+380 (44) 300 25 25

IP Telephony for Clinics and Medical Centers in Ukraine

Telephony for a medical center helps organize reception inquiries: route calls, preserve communication history, and follow up on patient requests. Dental clinics, diagnostic centers, and clinic networks can choose the Stream Telecom tools that fit their workflows.

Virtual PBX handles call scenarios, Call Tracking links calls to advertising, StreamCRM manages contacts and tasks, and GetClient provides website callbacks. SMS, RoboCall, and ServicePulse support communication before and after a visit. The service and integration package is configured around the clinic’s workflows.