Stream Telecom · Automotive Solutions

Telephony & CRM
for Automotive Businesses

From the First Call
to the Customer Meeting.

Help customers choose a vehicle, schedule a service visit, or order auto parts. Bring calls, agreements, and the team’s next actions into one workflow.

Dealerships · Service Centers · Auto Parts · Tires & Wheels

Dealership consultant: from the first call to a scheduled test drive

Sales Gets the Context

Which model was discussed, what still needs clarification, and when to call back.

Service Gets a Clear Workflow

Who should handle the customer and what action has been agreed.

Marketing Gets the Data

Which sources generate phone inquiries.

The Call Is Where the Work Begins

The Customer Is Already Interested.
Help Them Take the Next Step.

While the customer compares options, it is important to answer their questions and agree on the next step.

The Sales Manager Is Showing a Vehicle

Route calls to another available employee when needed. After a missed call, make sure the customer receives a callback.

The Customer Calls Again

Keep previous agreements so another consultant can continue discussing the configuration or terms.

Seasonal Demand Is Growing

Plan ahead for inquiries about tire fitting, tire availability, and service appointments.

Built Around Your Business

Different Automotive Segments.
One Clear Way to Handle Inquiries.

From Choosing a Model to a Test Drive

Clarify the customer’s vehicle interest, discuss the configuration, and plan the next conversation.

  • Record the model and agreed details.
  • Create a follow-up task after the test drive.

From a Repair Question to a Service Visit

Separate new inquiries, organizational questions, and calls about ongoing service.

  • Route the call to the right team.
  • Record the agreed next action.

From an Inquiry to a Confirmed Order

Help the customer identify the right part and continue the conversation after availability is checked.

  • Save the inquiry details.
  • Schedule a callback with the selection result.

Stay Organized During Seasonal Peaks

Organize customer communication around selection, purchase, and tire-fitting visits.

  • Separate sales inquiries from organizational questions.
  • Review inquiries that have not received a response.

01 / Virtual PBX

Sales, Service, Auto Parts.
Route Every Call to the Right Department.

Connect employees and branches in one phone network. Configure call handling by department and working hours.

  • Multichannel calling and forwarding.
  • Voice menu by department.
  • Call-handling schedules.
  • Call history and call recordings.

I Want to Buy a Vehicle

Sales Department

A consultant helps discuss the model and the next step.

I Need Service

Service Team

The customer is connected with the right team.

I Need a Part

Parts Department

The inquiry goes to the employees responsible for parts selection.

Example Customer Workflow

First Conversation

Clarify the Customer’s Interest

Which model, configuration, or service is the customer interested in?

Agreement

Agree on the Next Step

Discuss the offer, invite the customer to a meeting, or call back with an answer.

Follow-Up

Follow Up on Time

The responsible employee can see the task and previous notes.

02 / StreamCRM

The Call Ends.
The Customer Journey Continues.

Manage contacts, deals, and tasks in StreamCRM. Preserve context and configure stages around your sales cycle.

  • Custom fields and notes.
  • Follow-up tasks.
  • Call history when telephony is connected.

Already using a CRM, DMS, or service-management system? We’ll check the integration options. Inventory, work orders, and service-bay schedules require separate data-exchange configuration.

Example Customer Workflow

First Conversation

Clarify the Customer’s Interest

Which model, configuration, or service is the customer interested in?

Agreement

Agree on the Next Step

Discuss the offer, invite the customer to a meeting, or call back with an answer.

Follow-Up

Follow Up on Time

The responsible employee can see the task and previous notes.

03 / Communication Quality

What Happens
After “Hello”?

Review real customer inquiries and help your team answer questions more accurately.

No Answer

Review missed calls and assign callbacks across the team.

No Next Step Agreed

Use call recordings to review consultations and train the team.

No Follow-Up

Review CRM tasks and statuses: does every inquiry have a next step?

04 / Call Tracking

Which Advertising
Generates Calls for Your Automotive Business?

Link phone inquiries to acquisition sources. Analyze vehicle sales, service, and parts separately.

  • Static numbers for individual placements.
  • Dynamic number insertion on the website.
  • Cost per inquiry when advertising spend data is available.

To evaluate advertising by visits, orders, and sales, you need accurate results in the CRM or management system and configured data exchange.

Source

Advertising → Call

Where did the phone inquiry come from?

Team Workflow

Call → Agreement

What was offered to the customer after the consultation?

Result

Agreement → Visit or Order

Use the actual statuses from your system to continue the analysis.

05 / Callback

The Customer Likes the Vehicle.
Give Them an Easy Way to Ask a Question.

GetClient on Your Website

Let website visitors request a call about a vehicle, service, or product. Customize the widget design and working schedule.

Example Inquiry

“I’d like to clarify the configuration and see the vehicle.”

  • The visitor requests a callback.
  • The consultant clarifies the customer’s interest.
  • The team records the next action.

Implementation

We Configure Communications
Around Your Processes.

01. Understand

We review departments, branches, telephony, and management systems.

02. Plan

We agree on the service package, integrations, and pricing.

03. Configure

We configure call routes and test real working scenarios.

04. Train

We show the team how to work with calls and inquiries.

Solution Components

Connect Only What
Solves Your Current Needs.

Organize Call Handling

Virtual PBX and phone numbers: for routing inquiries between employees.

Manage the Customer Journey

PBX and CRM: for deals involving multiple contacts and follow-ups.

Analyze Acquisition

Call Tracking and CRM data exchange: to connect acquisition sources with results.

Stream Telecom for Automotive Businesses

The Customer Is Ready to Talk.
Help Them Move Forward.

Tell us how your sales and service teams work. We’ll recommend telephony, CRM, and analytics for your team and prepare a quote.

Contact Us

+380 (44) 300 25 25

ANSWERS BEFORE CONNECTION

Frequently Asked Questions about Telephony & CRM for Automotive Businesses

For dealerships, dealer groups, service centers, auto-parts stores, and tire and wheel businesses. The service package is tailored to your business areas.

Yes. During PBX setup, we can configure the voice menu, employee groups, and call routes for different types of inquiries.

Use call history for follow-up. Assign responsible employees and define a process for unanswered inquiries.

We’ll check the capabilities of your specific system. Data fields, supported actions, and the integration scope are agreed before implementation.

On this page, StreamCRM is intended for contacts, deals, and tasks. Inventory, work orders, and service scheduling remain in your management system; data exchange with it is discussed separately.

Custom fields and notes can be used for inquiry details. The field set is configured around your team’s workflow.

Call Tracking links calls to their sources. Sales analysis requires results from the CRM or management system and configured data exchange.

We’ll design the overall communication setup and routing across branches. The number of users and phone numbers is included in the quote.

No. Start with the tools you need now and expand the solution as new requirements appear.

We need the number of employees and branches, your current telephony, the systems you use, and the required scenarios. Based on this information, we’ll prepare a proposal.