Online Chat for Your Website

LiveAssist

With core functionality, competitive features, and big ambitions

  • Flexible tariff plan configuration
  • 14 unique features for everyday work
  • Secure invitation of new employees
  • 16 design customization settings
  • Add it to your website in just 7 steps

Why Your Website Needs Online Chat

Customer Support

A website visitor only needs to type a message and will instantly receive a reply. Thanks to “saved replies,” the response time to a customer request will be under 10 seconds!

Sales

Proactive chat invitations and the ability to see which pages a visitor is browsing help generate up to 60% more customer inquiries from the website.

Building a Customer Database

An operator can unobtrusively request contact information by clicking the “request data” button. The customer will see a system message asking them to leave their details.

Retention

Chat helps keep customers on the website, signaling to search engines that your site is useful to users and should be recommended more often in search results.

100%
attention to all website visitors
24/7
communication with customers even outside business hours
38%
users make purchases directly in the chat
0
lost conversations with customers
46%
customers consider chat an effective communication channel

What the LiveAssist Workspace Looks Like

Balance at a Glance

Balance information is visible only to the admin. Storage capacity is visible to all employees. Now there is no need to open separate windows to view this data.

Conversation List

The entire conversation history is saved in the dialogue with the visitor. If the customer returns to the website from the same browser, they will see your replies, even the ones they did not have time to read.

Visitor Information

You can add several phone numbers, full name, email, and status. You can also view visit history and see exactly which websites the user is blocked on and until what date.

Administrator Status

The admin can enable or disable incoming conversations for themselves and show themselves as online or offline. Other employees can only change their status.

Teamwork

Each operator can transfer a conversation to a colleague, add a tag, request contact details, and block a visitor. The admin and supervisor can join any conversation.

Message Editing

Any operator can edit a message within 10 minutes after sending it and save messages as quick replies available only to that operator.

Chat Window

Inside the conversation, you can format text, add lists, send files and images up to 5 MB, and use command lists and saved replies.

Three Interface Languages

The operator can choose the most convenient interface language: Ukrainian, English, or Russian. The language updates immediately with one click, without needing to reload the page.

Alexandra Chalenko,
Developer

When developing the chat, we aimed to make it friendly for every user. We took into account different skill levels, needs, and work experience. That is why we added many useful features for operators, sales managers, administrators, website owners, and marketers. Everyone will be satisfied and will get exactly what they expect — and even more.

A Workspace You Will Enjoy Working In

Visitor List

In this tab, you can view all information about visitors who have written to you. Data can be sorted by website, status, full name, email, and phone number. Blocked customers can be viewed separately.

Online Visitors

A favorite tool for sales managers. It lets you see in real time which website and page the visitor is on, how long they have been online, whether they are chatting with someone, and what they discussed with the manager.

Employee List

In this window, you can see employee names, roles, statuses, and actions such as disabling or editing an operator. You can also use filters to see which websites employees work on and how many employees are assigned there.

Payment History

You can monitor chat expenses daily in your account. Both general and detailed payment history by day are available. Using the filter, you can view expenses for a selected period, with the total displayed automatically on the screen.

Customer Communication History

In this tab, you can see what the visitor previously asked about and was interested in. This is convenient for new employees so they can quickly get up to speed. A filter is available to search by matching visitor fields such as contacts, company, and messengers.

Website List

This is the list of chats installed on each of your websites. One chat equals one website. It cannot be installed on several different websites at the same time.

  • You can delete a domain, in which case all data will disappear after 3 days, or pause it.
  • Supervisors and operators see visitors only from the websites they are assigned to.

Direct Contact with Support

You can contact our support directly from the chat. The topic can be anything, from a personal suggestion to a bug you found. Response time to your requests is up to 3 minutes, and a solution is provided within up to 20 minutes.

Employee Invitation

An administrator can invite a new employee in two ways: by code or by email. In both cases, two-factor authentication via a call is used to secure accounts. The settings menu also allows you to specify the employee’s work schedule.

Try All LiveAssist Features Today

I Want to Try It Right Now
I Want to See How It Works

Upcoming Updates

Messenger Integrations

The following integrations will be added: Telegram, Instagram, Facebook, Viber, and WhatsApp.

Chatbot

We will introduce an autonomous, trainable bot that will use AI to process customer requests independently.

Statistics and Ready-Made Employee Performance Reports

We will add analytics to help plan and improve your team’s productivity.

Automated Actions

You will be able to choose an action and specify the conditions under which it will be performed automatically.

Integration with Our CRM System

We are currently planning to add the ability to create a contact card and deal directly from the chat. 

Preview Changes Directly in Settings

You will be able to see directly in the chat settings how the new design will look on your website.

Integrations with Third-Party Services (CRM, CMS, etc.)

Through the open API, you will be able to configure any integration with your own services yourself. 

Payment Systems in the Chat Window

Your customers will be able to place an order and pay for it directly in the chat window.

Mobile App

You will be able to receive notifications about new chats and instantly answer customer questions directly from your smartphone.

How to Start Using the Chat?

Go to the chat site

Register

Log in to your personal account

Configure chat settings

Set Up the Chat in Just 7 Simple Steps

Next step Step 1: Filling out general data

First you need to complete domain verification and choose
the language for the chat. Domain verification is necessary for
your security. Now you don't have to worry about leaking
data or money to unknown places simply because one
and the same chat can be installed on many sites.
One chat = one site. Back Next step Step 2: Visual Customizations

Here you can also set a delayed display of the chat, brand
identity. Adding your own logo is free of charge. You can also
choose from 15 popular fonts. Here you can also set a delayed
display of the chat, so as not to overload the loading of the site. Back Next step Step 3: Fill in general data

In this step, you select your time zone and
chat schedule. Back Next step Step 4: Customize Greetings

This is where you customize the greetings that will
show up during business and non-business hours. Back Next step Step 5: Quick Messages

Are you getting a lot of one-size-fits-all requests? Set up to
three ready-to-answer buttons and take some of the burden off
your operators. By clicking on one of them the customer will
receive important information or can leave contact data for
consultation. Back Next step Step 6: data request

Next is setting up the “data request” function.
It allows you to unobtrusively request contact information about
the user. To do this, the operator just needs to press one button
and the client will see a system message with a request to leave
data about himself. Back Back to top Step 7: Widget integration

The chat setup was successful. All that remains is to add
it to your site and provide your customers with a new level of
service.

What You Get with the Chat

Pricing tailored to your needs. You will pay only for the services you need here and now.

The opportunity to test all chat benefits with no obligations and only then decide whether to purchase.

Record-fast response to your requests — up to 3 minutes. Issue resolution is provided within up to 20 minutes.

Confidence in uninterrupted service operation. The company’s servers are located in several Tier 3 data centers around the world.

Custom improvements for your requests. No suitable solutions on the market? We will help implement your unique idea.

Communication between employees and customers in one system: cloud telephony, call processing, SMS, chats, and verification.

Tariff

100 UAH/month
per operator

Free trial version

Start using the free version of LiveAssist now:

Setup will take 5-10 minutes
7 days free of charge
Full access to functionality

If for some reason you have not had time to try out all the features of the chat room, you can contact us and agree an additional time of the test period.

You May Have These Questions

LiveAssist is an online chat for websites that helps you quickly respond to visitors, advise customers, collect requests, and increase website conversion. A user can write a message directly on the page, and your manager will immediately see the request and be able to respond in a convenient workspace.

Consumers always prefer talking to a real person. They want to feel “live” service. That is why online chat is one of the main channels they turn to for support. According to statistics, 41% prefer this option mainly because they can quickly get an answer to their issue. A phone call is the second option at 32%, email is third at 23%, and social media comes last at 3%.

Online chat is suitable for corporate websites, online stores, service companies, medical centers, educational projects, B2B companies, and other businesses where quick communication with customers is important. It is especially useful when visitors need help with choosing, consulting, ordering, or clarifying terms.

One study claims that customers who contact a company through chat spend 60% more than others. In other words, when a customer contacts an online chat manager, the likelihood that they will buy a product increases 2.8 times. Another study shows that 38% of customers placed an order after a positive impression from a chat operator. According to the same survey, 44% of people agree that the best feature of a website is the ability to receive answers to their questions in real time. This can even lead to a 20% increase in conversion rate.

We save the full history and store it in your account until you delete it yourself or stop using the service.

Users can attach a file up to 5 MB. Only the following file formats are accepted: JPG, PNG, PDF, DOC/DOCX, XLX/XLSX, TXT, GIF. Only one file can be added to a single message.

If the storage volume reaches 90%, you will receive an email requesting a storage increase. If you do not increase it, then when it reaches 100%, we automatically delete 10% of old files.

Yes. LiveAssist allows you to adapt the appearance of the online chat to your website’s style. You can customize the design so the widget looks natural, does not interfere with users, and remains noticeable to visitors.

Yes. LiveAssist saves the history of correspondence with visitors. This is convenient for repeat inquiries: the operator can quickly see what the customer asked earlier, what data they left, and at what stage the conversation stopped.

No. LiveAssist online chat is connected fairly quickly and does not require complex technical preparation. After setup, you add the chat to the website, invite employees, and can start receiving inquiries from visitors.