Stream Bot · Chatbots for business

Your customer asks.
Your bot answers.

Turnkey chatbot development
for websites and messaging apps

Help customers choose, collect inquiries, and pass complex questions to your team. We’ll create a flow tailored to your services and processes.

Telegram · Viber · WhatsApp · Instagram · Website

Example of a customer conversation with the Stream Bot chatbot

For customers

Help without waiting for business hours

The bot can work outside your team’s hours and answer prepared questions.

For your team

Fewer repetitive conversations

The bot handles routine questions, while a team member steps in when human help is needed.

For your business

Every inquiry has a next step

An answer, inquiry, booking, or consultation: we define the outcome of each flow.

What is Stream Bot

Your business knowledge.
In a convenient conversation for your customers.

A chatbot is software that communicates with customers automatically. It clarifies their request, suggests options, and helps them take the next step.

We start with real questions from your audience and determine where buttons and clear rules are enough and where AI can help.

Example flow

“I’d like to book an appointment”

  • Clarify the service.
  • Collect the necessary contact details.
  • Forward the inquiry or check available times through an agreed integration.
  • Confirm the next step.

The flow and integrations depend on your project.

Features

Which tasks
would you like your bot to handle?

Answer questions

Explain terms, help customers navigate your services, and point them to the information they need.

Collect and clarify inquiries

Collect details before a manager joins: what the customer needs, when to contact them, and how to respond.

Bookings and reminders

Build an appointment request flow. Available slots and reminders depend on the calendar and channel.

Orders and payments

Help customers choose and take the next step toward purchase. Payment services and catalog integrations are connected according to the agreed scope.

Handoff to a team member

Provide a human handoff for unusual requests or situations the bot cannot resolve.

Post-launch improvements

Update answers, add conversation branches, and adapt the flow to new services and customer questions.

Rule-based and AI chatbots: an illustration of the approaches

Rules and artificial intelligence

Buttons for clear actions.
AI for open-ended questions.

A step-by-step flow works well for inquiries. For questions in customers’ own words, an AI component can use prepared information about your business.

  • We agree on topics and response boundaries.
  • We test common and complex questions.
  • We define when to involve a team member.

AI availability, knowledge sources, and usage costs are agreed separately. Not every flow requires AI.

Choose your channel

Chatbots for websites, Viber, Telegram, and Instagram: feature comparison

Each platform has its own chatbot development requirements. Compare use cases and choose the best channel for your business.

Chatbot channel comparison
Feature Website Telegram Viber Instagram
Where customers communicate On your website On Telegram On Viber In Instagram Direct
Best suited for Questions while choosing a service or product Menus, inquiries, and subscriber support Inquiries and support for Viber users Product and service inquiries from Instagram
Menus and answers A widget with the actions you need Commands and buttons Buttons and conversation flows Answers and actions supported by available APIs
Collect inquiries Contact details and request information in chat Step-by-step data collection Step-by-step data collection Clarifying needs during the conversation
CRM integration Through an agreed integration Through an agreed integration Through an agreed integration Through an agreed integration
Payment flow Link to a payment page Payment integration or link Link to a payment page Link to a payment page
Follow-up messages Outside the chat through a separately connected channel To subscribers, subject to consent and limits Subject to consent and Viber’s commercial terms Subject to platform rules and time limits
Human handoff An agreed handoff flow to a team member An agreed handoff flow to a team member An agreed handoff flow to a team member An agreed handoff flow to a team member

On mobile, scroll the table horizontally →

This is a guide to choosing a channel, not a list of features included in every package. We check API, payment, and messaging availability before development. Platform rules and third-party charges are considered in the estimate.

We also work with WhatsApp

If your customers already use WhatsApp, we can assess this channel separately and agree on automation options for your needs.

Integrations

The conversation continues
in your business systems.

Don’t leave collected inquiries in the chat. We’ll define what data the bot should send and where, and check integration options.

  • CRM — contact and inquiry details.
  • Excel or Google Sheets — collected data.
  • Calendar — appointment booking.
  • Catalog and payment service — purchase flow.

Compatibility, fields, and data exchange directions are agreed before development.

The chatbot sends agreed data to CRM, spreadsheets, and other services

Use cases for different industries

Different services.
One goal: help the customer.

Online stores

Product selection, order inquiries, and purchase assistance.

Healthcare providers

Administrative questions and appointment requests without medical advice from the bot.

Education

Program selection, course information, and consultation requests.

Restaurants and delivery

Menus, order requests, and administrative questions.

Real estate

Clarifying criteria, initial property selection, and viewing requests.

Finance and insurance

Product information and handoff to a relevant specialist.

Service centers

Receiving inquiries about repairs or maintenance.

B2B companies

Clarifying needs and preparing an inquiry for the sales team.

Automation with human support

Chatbot or human agent: which is better for business?

Both have a role to play. The question is which tasks to automate and which to leave to people.

Chatbot and human agent: dividing tasks
Task Chatbot Human agent
Routine questions Answers using prepared flows or materials Provides individual explanations based on context
Collect inquiries Collects the required information step by step Asks follow-up questions and helps clarify the customer’s needs
Outside business hours Can receive inquiries when the service is available Responds according to the team’s schedule
Unusual situations Clarifies the request and hands it to a person under agreed conditions Examines the details and makes decisions within their authority
Emotions and objections Follows a defined approach and requires boundaries and oversight Can show empathy and handle difficult conversations flexibly
Growing inquiry volumes Requires sufficient resources and consideration of platform limits Requires workload, shift, and staffing planning

On mobile, scroll the table horizontally →

A coordinated approach works best

The bot starts the conversation.
Your team helps when it matters.

The bot answers routine questions and collects details. When a human decision is needed, it offers a handoff or records a request for a reply. We agree on handoff conditions and after-hours messages before launch.

Turnkey development

From the first question
to a tested flow.

01

Understand your needs

We review recurring inquiries and define the desired outcome of the conversation.

02

Agree on the flow

We prepare a flowchart, copy, and handoff conditions.

03

Build the bot

We implement the flow and agreed integrations and test data exchange.

04

Launch

We test conversations, train your team, and agree on ongoing support.

Development pricing

Choose a starting point for your project.

The starting price depends on the development approach. We define the final scope after discussing your needs.

Built on a chatbot platform

Start

from 11,700*

For a first bot with a defined flow.

  • One messaging app or social network.
  • Strategy and flowchart.
  • Information buttons and bot configuration.
  • Deep links and QR code.
  • Export to Excel / Google Sheets.
  • Instagram auto-comments where appropriate for the flow.

Custom development

Profi

from 32,500*

For custom logic and integrations.

  • Custom-coded development and one messaging app.
  • Database and CRM integration.
  • Administrative interface for managers.
  • Bulk messages subject to channel rules.
  • Testing and server deployment.
  • 14 days of technical support.

* Base amounts from the current offer. Currency, taxes, and final pricing will be confirmed in the estimate. Platform, server, messaging, and AI fees, if required, are agreed separately.

Questions and answers

Before
you begin

A live chat agent is a person, while a chatbot follows an agreed flow automatically. They can work together: the bot handles routine questions and passes complex ones to a team member.

Tell us what the bot should do and for whom. We’ll agree on the flow, cost, and timeline, build the bot, and test its scenarios before launch.

No. A rule-based bot is often enough for menus and step-by-step inquiry collection. AI may be useful for open-ended questions; its capabilities and cost are agreed as part of the project.

The starting amounts shown are: Start from 11,700 and Profi from 32,500. Currency, taxes, integrations, and third-party costs are confirmed in the estimate.

The current page gives a starting estimate of 10 business days for Start. The actual timeline depends on the flow, readiness of materials, and integrations and is agreed before work begins.

You can start with one specific task, such as answering common questions or collecting inquiries. Before choosing a channel, we’ll check its terms and costs for your use case.

These integrations are considered as part of the project. First, we check the services’ technical capabilities and agree on the data and actions required.

The flow defines when to hand off to a team member or collect contact details for a later response. Behavior depends on the channel and the team’s schedule.

Flows can be expanded and improved. The scope of changes, how they are made, and ongoing support are agreed separately; the Profi package includes 14 days of technical support.

Let’s start with your needs

What question do customers
ask you every day?

Tell us about it. We’ll help define the first flow, choose a channel, and estimate development costs.

+380 (44) 300 25 25

sales@streamtele.com