Stream Telecom · Real Estate

Telephony & CRM
for Real Estate

From the First Call —
to a Viewing and a Deal.

Bring advertising, calls, and sales-team workflows together. Help managers respond to buyers on time and give team leaders a clear view of every inquiry.

For property developers, real estate agencies, and multi-office networks.

Telephony and CRM for Real Estate — residential developments, calls, and sales
More Attention to Every InquiryCall queues and missed-call control
Clearer Advertising ROICall sources and results in CRM
Your Team Stays ConnectedIn the office, at a viewing, or on the road

Where Buyer Interest Gets Lost

Advertising Brought the Lead.
Now Keep the Conversation Going.

Real estate decisions are rarely made after a single call. At every stage, the buyer needs attention, accurate information, and a clear next step.

01 / SCENARIO

The Manager Is Busy at a Viewing

While the agent is speaking with one buyer, another call may go unanswered.

HOW STREAM TELECOM HELPSRoute the call to an available employee and follow up on missed inquiries.

02 / SCENARIO

Advertising Spend Without Clear Returns

Advertising generates calls, but it can be difficult to see which placements bring genuinely interested buyers.

HOW STREAM TELECOM HELPSLink calls to their sources and, with CRM integration, to the resulting sales opportunities.

03 / SCENARIO

Important Details Stay in Someone’s Memory

The buyer discussed the layout, budget, and a meeting. At the next contact, everything has to be clarified again.

HOW STREAM TELECOM HELPSKeep communication history, buyer requirements, and tasks in one shared CRM.

01 / Virtual PBX

The Call Reaches
the Right Sales Team.

Set up unified telephony for one agency or multiple residential developments. Route calls by property, team, and working schedule.

  • Multichannel numbers, call queues, and forwarding.
  • Voice menu for selecting a property or department.
  • Call history and recordings for reviewing consultations.
One Number. Multiple Destinations.Virtual PBX
A Buyer Calls the CompanySelects the property of interest
Residential Complex “First”Property sales team
Residential Complex “Second”Property sales team
If the Employee Is BusyQueue or another manager according to the routing scenario
A Separate Source for Every PlacementAnalytics

Billboard

Number A

Listing

Number B

Development Website

Pool No.

Source → Inquiry → ResultDeal data is enriched from the CRM

02 / Call Tracking

Which Advertising Brings
Future Buyers?

Separate inquiries from the development website, advertising platforms, and outdoor placements. Compare sources by calls and, with CRM integration, by how leads progress toward a deal.

  • Separate phone numbers for listings and offline advertising.
  • Dynamic number insertion on the website.
  • Cost-per-inquiry analysis when advertising spend data is available.

Using your own number depends on the platform’s rules. Online source detail depends on tracking setup and available data.

03 / StreamCRM & Integrations

After the Call,
There Is a Clear Next Step.

Record what the buyer is looking for, which properties were discussed, and when the meeting is scheduled. Configure pipeline stages around your sales cycle — from a new inquiry to a closed deal.

  • Contacts, communication history, and notes.
  • Tasks and reminders for calls and meetings.
  • Custom fields for budget and property requirements.

Already using another CRM? We can discuss the integration options available for your system.

Customer Context in One PlaceCRM

Example Buyer RecordApartment Search for a FamilyStage: Viewing Scheduled

Interested In2 bedrooms · new development
PreferenceNear a park
SourceDevelopment advertising
OwnerSales manager
Next ActionConfirm the viewing time and send the address.

FMC · Mobile Employees

The Agent Is on Site.
Calls Stay in the System.

Connect a dedicated FMC SIM card to your corporate telephony. Employees use the mobile network while business calls remain connected to company workflows.

  • Calls over the mobile network without requiring internet access on the phone.
  • Recording and forwarding of business calls.
  • CRM logging when the integration is configured.

FMC availability and SIM-card workflows are confirmed for your team. Mobile network coverage is required for calls.

Corporate Communications · FMC

Apartment BuyerCall to a manager at a viewing

Shall We Discuss Your Future Apartment?

We’ll clarify available layouts and help you choose a viewing time.

Your Phone Number
Request a Call

Call now or at a convenient time

GetClient · Callback

From Viewing a Floor Plan —
to a Conversation with a Manager.

A visitor is interested in an apartment but not ready to call yet? Let them request a callback through GetClient. The widget connects the manager and customer according to your configured scenario.

  • Callback requests from desktop or smartphone.
  • Choice of callback time within working hours.
  • Colors, text, and logo matched to your development’s branding.

A Solution for Your Team

Different Scales.
One Consistent Customer Workflow.

Start with the capabilities you need today. Add other services as your business grows.

Real Estate Agency

Bring agents’ calls and customer history together. Schedule viewings and follow-ups even when the team spends most of the day outside the office.

Virtual PBX + StreamCRM
Optional: FMC for agents

Property Developer & Development Sales Team

Separate inquiries by residential development. See where each buyer came from and preserve agreements after every consultation.

Virtual PBX + Call Tracking + CRM
Optional: GetClient on the development website

Network of Offices and Projects

Configure routing by branch and working hours. Analyze team call activity and establish a consistent approach to handling inquiries.

Virtual PBX + CRM Integration
Optional: 0800 numbers and FMC

Straightforward Connection

Your Process Comes First.
Then We Configure the Services.

01

Understand Your Requirements

We review your properties, team structure, current phone numbers, CRM, and advertising channels.

02

Build the Solution

We agree on services, call routing, integrations, and pricing.

03

Test the Scenarios

We test incoming calls, busy scenarios, after-hours handling, and data transfer.

04

Launch with Your Team

We show employees how to work with calls and customer inquiries.

Solution Pricing

Pay for the Tools
Your Team Actually Needs.

We’ll prepare a transparent quote with a clear service breakdown. Pricing depends on configuration, number of users, phone numbers, and call volume.

TeamEmployees and CRM licenses
TelephonyPhone numbers, lines, and calls
MarketingCall Tracking and GetClient
IntegrationsSystems and data-exchange workflows

Tell us how many managers and properties you have, which CRM you use, and what you want to improve.

WHAT TO KNOW BEFORE CONNECTION

Frequently Asked Questions about Telephony & CRM for Real Estate

Yes. You can start with telephony and customer management, then add advertising analytics or FMC. The final setup is tailored to your team size and requirements.

Yes. You can use separate phone numbers and manager groups for each property, or a voice menu on a shared number. We’ll agree on routing, schedules, and call-handling rules during setup.

It depends on the operator, number type, and connection method. Before launch, we’ll confirm the available option: direct number connection, call forwarding, or another agreed setup.

For this, you can connect FMC with dedicated SIM cards. Business calls go through corporate telephony; recording and CRM data transfer depend on the connection and configuration. Regular personal SIM cards are not automatically included in the system.

A separate number can be assigned to a specific platform or listing if the platform allows it. This makes it possible to track the call source. Dynamic number insertion is used on your own website. Each platform’s capabilities are checked separately.

No. You can use StreamCRM or consider integration with your existing CRM. Available features, fields, and data-exchange events are confirmed for each specific system.

Yes, if Call Tracking is connected to the CRM and deals are managed correctly. Advertising-spend and sales-result data are also required to evaluate acquisition cost and return on investment.

The after-hours scenario is agreed during setup, for example a working-hours message or forwarding to an on-call employee. GetClient lets visitors leave their number and choose a callback time within your working schedule.

Contact Stream Telecom and tell us how many employees, properties, and phone numbers you have, and which CRM you use. Once we understand your requirements, we’ll prepare the service package, quote, and connection plan.

Next Step

Your Next Buyer
Could Call Today.

Let’s prepare your team for that conversation. We’ll select telephony, analytics, and CRM tools that fit your properties and sales process.

Contact Us

+380 (44) 300 25 25

IP Telephony for Real Estate Agencies and Property Developers in Ukraine

In real estate sales, it is important to support the customer throughout the entire journey — from the first question about an apartment to the viewing, discussion of terms, and purchase decision. Telephony for a real estate agency helps organize inquiry handling, while CRM preserves context and supports follow-up planning. For property developers with multiple projects, separating call flows and tracking advertising sources is especially valuable.

Stream Telecom lets you build a solution from connected services: Virtual PBX, Call Tracking, StreamCRM, FMC mobile communications, and the GetClient widget. Choose the tools your sales team needs and create a consistent workflow for working with buyers.