Cloud PBX

Cloud PBX is a service for receiving and making calls, controlling employees and increasing profits. Record conversations, play a voice greeting, distribute calls between managers, keep statistics and analyze their work. Now no call will be missed.

Cloud PBX

Cloud PBX is a service for receiving and making calls, controlling employees and increasing profits. Record conversations, play a voice greeting, distribute calls between managers, keep statistics and analyze their work. Now no call will be missed.

Why is Cloud PBX useful for business?

  • One number receives multiple calls at the same time
  • Notifies you of missed calls
  • Incoming calls are distributed among employees according to established rules
  • Call data is stored in a personal account, where you can conveniently and quickly control the company
  • Automates the work of the company through integration with CRM systems
  • Automatically greets the client before talking to the manager

Cloud PBX features

Call scenarios

Set up a call flow to quickly answer incoming calls

Mobile employees

Forward calls to mobile phones of managers

Multichannel number

Receive all incoming calls from clients on one number

Control system

Keep track of call data in your personal account

Voice greeting

Swap boring beeps for an image greeting

Fax

Receive faxes to your email

Data Analytics

Generate reports in the CRM system and plan the work of employees more efficiently

Call Recording

The ability to listen to a conversation with a client and improve the service or product

Operation control

Evaluation of calls made and their quality, processing time for each call, work productivity during the working day

Additional Benefits

Flexibility

Connect any number of new numbers and internal subscribers in your personal account.

Thoughtful interface

Intuitive dashboard. No need to train employees how to use it.

Regular improvements

Cloud PBX keeps up with the times. New functionality is constantly being added.

Fast start

No big equipment purchase costs, just a monthly fee for an individual tariff.

Convenient connection

Connect to the Cloud PBX via a secure channel.

Old Numbers

You can continue to use your favorite company numbers, only now in SIP format.

Moving without problems

Not tied to your office location. With Virtual PBX you can work anywhere in the world.

Integration with CRM

50+ ready-made integrations with top CRM systems.

Integration with CRM systems

Your CRM is not on the list?
No problem. We can connect Cloud PBX to any CRM system

Make and receive calls is possible with:

SIP phone

Connects via wired internet. Does not need to be connected to a computer.

Mobile phone

Connected via FMC SIM card or via softphone.

Headset + computer

Connects to a computer. Better to use a noise canceling headset.

Mobile app

Use all the features of a Cloud PBX in your mobile device. Listen to recordings of conversations, view statistics and make the necessary changes while outside the office.

Call processing scheme in Cloud PBX

Clients dial your multichannel number → the call goes to the Stream Telecom Cloud PBX → it is processed according to the specified algorithms → it is redirected to the required department or employee

Price

Start

375UAH/month
  • • Up to 5 employees, 1 external line
    • Full call history with audio recording
    • Simple IVR (1 level)
    • Call distribution, forwarding, interception
    • Free calls between employees
    • Simple multi-channel
    • Personal manager's account
    • Minimal start-up costs







Business

750UAH/month
  • • Up to 10 employees, 6 external lines
    • Multi-level IVR
    • Integration with CRM (API)
    • Personal accounts of employees
    • Call button from the site (GetCall)
    • Sending SMS/Viber from the system
    • Control of call history by employees
    • Automation by schedule (scripts)
    • Audio recordings with analytics by departments



Pro

1500UAH/month
  • • Up to 20 employees, 6 external lines
    • Advanced analytics and load control
    • Reception automation and call queue
    • Auto-recall and missed call control
    • Detailed employee performance assessment
    • Integration with CRM (API)
    • Call from the website and customer card when calling
    • Work with supervisors and scripts
    • Basic Call Center capabilities


Pro Plus

2150UAH/month
  • • Up to 10 employees + CRM Stream (10 licenses)
    • Maximum granularity of analytics and control
    • Integration with CRM (API)
    • FMC — integration of mobile numbers
    • Call Tracking and Auto-call (if necessary)
    • Integration with Microsoft Teams
    • Stream Phone mobile application
    • Dynamic scenarios, incoming queue management
    • Full-fledged Call Center module


Connect Cloud PBX easily

You leave a request
on the website or call us

We select the best tariff and equipment

Technical specialists connect Cloud PBX

Quality control department trains your employees

You leave a request
on the website or call us

Technical specialists connect Cloud PBX

We select the best tariff and equipment

Quality control department trains your employees

Leave a request and chat with a consultant

It’s free and without obligation

You might have these questions

Yes, Cloud PBX unites branches, offices and remote employees into a single corporate network with common external numbers and internal numbering. Calls between employees are free.

Yes, you do not need special skills to set up a cloud PBX. We have prepared instructions that will help you figure out how to set up your personal account. If you have any problems, our technical support will be happy to help you.

Yes, in a cloud PBX you can work with the numbers of any telecom operator.

Yes

On average, connection and configuration takes from 30 minutes.

For a good VoIP connection, the Internet signal must be at least 128 Kbps per active call.

Yes, you can rent a number of any country in your account.

Telephone communication remains the most accessible way to interact. Today, for any category of users, there are two main ways to receive voice communications:

  • traditional twisted-pair communication;
  • VoIP or Cloud PBX.

In the first case, you will need a separate communication service, laying a telephone cable, installing equipment at each workplace. All this requires quite a lot of money.

Cloud PBX services are provided on the basis of an Internet connection, which already eliminates the need for a separate network. To connect, you only need a gateway or a computer and a headset in case of remote access.

Cloud PBX

Cloud telephony works by transmitting a signal over the Internet. To connect, you can use special IP-phones with a classic look or computers, which must have the appropriate software and a headset. Unlike analog communication, virtual cloud PBX has the following features:

  • multichannel numbers, call tracking, voicemail;
  • call distribution among active managers;
  • missed call notifications;
  • record, call statistics;
  • Conferencing;
  • the ability to place the widget on the site for speed dialing;
  • integration with CRM services;
  • remote access from anywhere in the world with a stable internet connection.

All these features are available to any member of the virtual PBX. Analysis data, statistics and records are stored in the cloud, which also hosts system management. This type of connection can be scaled at any time. The number of users and the services provided change with the change in the tariff, without additional costs for new equipment, premises, etc.

Virtual PBX Services

The reason cloud telephony is so widespread is that it’s fast and cheap. We offer 3 PBX tariff plans for small businesses:

  • Basic – only a virtual cloud PBX for 5 workplaces and 2 SIP numbers, also suitable for home use.
  • Advanced – PBX + small CRM system for 10 workstations and 6 numbers, the best option for the office.
  • Professional – 5 workplaces, 12 numbers, an extended package of CRM and PBX functions, including management and evaluation of employee activity, auto-addressing calls to free managers , automatic processing of missed calls and other convenient features.

All operations happen instantly – no client will be left waiting with a free worker. It is also possible to use SMS-mailing and numbers of any operator. Own CRM system, integrated into the PBX, allows you to easily buy third-party functions to add to a streamlined, competently interacting mechanism.

It is possible to connect additional workplaces, phone numbers and rent a call center module with separate workplaces.

Cloud PBX setup features

The efficiency of IP telephony depends on the correct choice of tariff, operating mode and additional functions. Cloud PBX setup steps:

  • Assign extension numbers for employees, assign main outgoing number.
  • A virtual PBX for the office should have a 24/7 activity schedule to distribute responsibilities between operators.
  • Determine the order in which numbers are handled by managers and the call process.
  • Connection of the necessary tools, additional workplaces, differentiation between the order of work with white and black lists.
  • Record greetings, auto-reply, etc.

Why Stream Telecom

Our virtual PBX in Ukraine has a large set of integrated features. Depending on the tariff, customers receive ready-to-use systems with the necessary set of tools to organize the workflow from anywhere in the world.

Our company also uses the most reliable servers in Kyiv and Berlin to provide customers with communication. The response time of service experts is a maximum of 40 minutes – 10 for an answer and 30 for solving a problem. During the operation of the PBX, the routine processes of copying analytics and statistics are automated, because the data is available at any time. In addition, no call will be missed. The system registers incoming calls during non-working hours in order to call back customers who did not get through.

To find out the cost of the service for your office and connect a virtual PBX, order a detailed consultation. Our managers will select a favorable and effective tariff for you.