Webhook
Short definition
Webhook: An HTTP notification sent automatically by one system to another when a specified event occurs.
Meaning and how it works
A webhook sends an HTTP notification on an event; receivers should validate signatures and handle retries and delivery failures. Integration brings together customer records, telephony events and business workflows. Correct operation depends on consistent identifiers, synchronisation rules and permissions.
Business applications
- Business scenario:
A phone system notifies the CRM when a call ends so the outcome can be recorded automatically.
What to check before implementation
Test API failures, duplicate events, mandatory fields and recovery after temporary outages. Avoid exposing customer data unintentionally.