REST API
Short definition
REST API: An approach to application integration using HTTP resources and standard request methods.
Meaning and how it works
REST APIs use resource URLs, HTTP methods and status codes; integrations need authentication and careful error handling. Integration brings together customer records, telephony events and business workflows. Correct operation depends on consistent identifiers, synchronisation rules and permissions.
Business applications
- Business scenario:
A CRM requests call records through an API and receives data in a defined representation.
What to check before implementation
Test API failures, duplicate events, mandatory fields and recovery after temporary outages. Avoid exposing customer data unintentionally.