How it works
REST APIs use resource URLs, HTTP methods and status codes; integrations need authentication and careful error handling. Integration brings together customer records, telephony events and business workflows. Correct operation depends on consistent identifiers, synchronisation rules and permissions.
Business example
A CRM requests call records through an API and receives data in a defined representation.
What to consider
Test API failures, duplicate events, mandatory fields and recovery after temporary outages. Avoid exposing customer data unintentionally.