Power Dialer

Definition

A dialling system that automatically calls the next number when an agent is ready.

How it works

The next number is usually dialled after the previous contact ends, reducing manual effort without simultaneous predictive calls. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.

Business example

When a representative finishes a call, the dialler starts the next contact in the list.

What to consider

Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.

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