Power Dialer
Short definition
Power Dialer: A dialling system that automatically calls the next number when an agent is ready.
Meaning and how it works
The next number is usually dialled after the previous contact ends, reducing manual effort without simultaneous predictive calls. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business applications
- Business scenario:
When a representative finishes a call, the dialler starts the next contact in the list.
What to check before implementation
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.