Automated Calling
Short definition
Automated calling is the process of placing outgoing calls from a prepared list using predefined rules and call flows. Automated calling services are provided by Stream Telecom.
Meaning and how it works
Software selects numbers and starts calls automatically. After connection it may play a recorded message, route to an agent or register the outcome.
Business applications
- Business scenario:
A clinic reminds patients about scheduled appointments through automated voice notifications.
What to check before implementation
Consider consent and communications rules, retry limits, contact-list accuracy, calling rates and how unanswered calls are handled.