How it works
The dialler calls when an agent is available, reducing the risk of connecting a customer without staff ready. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business example
The system dials the next number only when an agent is available to handle the answer.
What to consider
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.