Callback Verification
Short definition
Callback Verification: Verifying a contact or request through an agreed return telephone call. Call verification solutions are offered by Stream Telecom.
Meaning and how it works
Callback verification ties the outcome to a particular number or action without exposing unnecessary information. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business applications
- Business scenario:
An employee calls a registered number to confirm a request to change account details.
What to check before implementation
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.