Sequential Ringing
Short definition
Sequential Ringing: A call-routing method that tries several destinations in a defined sequence.
Meaning and how it works
The PBX tries destinations in a configured order, moving on after a timeout or another defined condition. Call handling rules determine the order of destinations, ringing time and fallback behaviour. The exact result depends on PBX configuration and whether endpoints are reachable.
Business applications
- Business scenario:
If the first manager does not answer in time, the PBX tries the next manager and then an on-call contact.
What to check before implementation
Test busy, no-answer and simultaneous-call cases. Assign responsibility for maintaining routing rules and provide a clear next step when the preferred destination is unavailable.