Virtual PBX
Short definition
Virtual PBX: A virtual PBX is a cloud-hosted business telephone system for receiving, routing and managing calls without maintaining a dedicated PBX server on site. Virtual PBX services are provided by Stream Telecom.
Meaning and how it works
The service provider hosts the telephony platform. An administrator configures numbers, staff accounts, business hours, call queues and routing rules.
Business applications
- Business scenario:
A company with two offices and remote employees uses one main number, an IVR menu and central call history without separate PBX hardware at each location.
What to check before implementation
Compare user limits, included features, recording retention, failover options, CRM integration and total operating costs before choosing a plan.