How it works
The service provider hosts the telephony platform. An administrator configures numbers, staff accounts, business hours, call queues and routing rules.
Business example
A company with two offices and remote employees uses one main number, an IVR menu and central call history without separate PBX hardware at each location.
What to consider
Compare user limits, included features, recording retention, failover options, CRM integration and total operating costs before choosing a plan.