How it works
Depending on configuration, the PBX may ring group members simultaneously or in a sequence. A ring group is not the same as a full contact-centre queue, which may support more advanced waiting, distribution and reporting features.
Business example
Calls to the sales department are offered to three available agents, and the first to answer takes the customer call.
What to consider
Test busy-agent handling, ring duration, fallback routing and how the system stops ringing other members after someone answers.