Call Tracking

Definition

Call tracking is a form of marketing analytics that helps identify which advertising source generated a telephone enquiry and assess the value of different channels.

How it works

The tracking system associates calls with campaign identifiers, dedicated phone numbers or visitor sessions. Results can be sent to reports and a CRM.

Business example

A marketing team compares calls generated by paid search, organic search and offline campaigns before changing its budget.

What to consider

Attribution accuracy depends on the tracking method and number pool. Call volume is not the same as sales, and personal-data rules must be respected.

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