Stream Telecom & Zoho CRM
Zoho CRM is a cloud-based platform for automating sales, marketing, and customer support. Connect Stream Telecom telephony with Zoho CRM so that calls, recordings, and customer data are all in one place.
One-click calling
Dial a number directly from the customer card in Zoho CRM — no manual dialing needed.
Pop-up notification
On an incoming call, the customer card with full history opens automatically.
Call recordings
All calls are recorded and stored in the customer card for easy playback.
Call statistics
Analyse your sales team's performance — call volume, duration, and missed calls.
Client-manager assignment
Incoming calls are automatically routed to the responsible manager.
International numbers
Support for SIP, GSM, and international numbers from Stream Telecom.
Benefits
Learn more about the advantages of the Stream Telecom and Zoho CRM integration:
- Call logging with recordings directly in the CRM — managers no longer waste time filling in customer cards manually after each call.
- Caller identification on incoming calls — the system automatically recognises who is calling and opens the relevant customer card.
- 1-click calling (Click to Call) directly from the CRM — boosts outbound call volume and sales team productivity.
- Full communication history in the customer card — all calls, recordings, and notes in one place.
- Client-to-manager assignment — incoming calls are automatically routed to the responsible employee, improving service quality.
- Call analytics and reports — managers see team workload, average call duration, and missed call counts.
- Support for SIP Kyivstar, Lifecell, StreamTelecom, multichannel GSM numbers, and international numbers.
Integration features in detail
| Feature | Status |
|---|---|
| Inbound / outbound calls | ✔ Yes |
| Click to Call | ✔ Yes |
| Pop-up on incoming call | ✔ Yes |
| Call recording storage | ⚡ Playback only |
| Call statistics | ✔ Yes |
| Client-manager assignment | ✔ Yes |
| SIP Kyivstar | ✔ Yes |
| SIP Lifecell | ✔ Yes |
| SIP StreamTelecom | ✔ Yes |
| GSM Lifecell | ✔ Yes |
| GSM Kyivstar (multichannel) | ✔ Yes |
| GSM Vodafone (multichannel) | ✔ Yes |
| International numbers | ✔ Yes |
| FMC Lifecell (click-to-call) | ✔ Yes |
| StreamTelecom call tracking | ✔ Yes |
| Call transfer | ✔ Yes |
| Call interception | — No |
| IVR menu | — No |
For whom is it suitable
For whom is it suitable
CRM systems vendor
Brokers
Insurance business
Event agencies
Web studios
Logistics
Training centers
Advertising agencies
Online Store
Microcredit
Legal services
Travel agencies
Leasing companies
Consulting
PolygraphyZOHO
How it works?
How it works?
It’s convenient
ZOHO
It’s convenient
Advantages
Advantages
Support
Within 30 minutes you will receive
solution to your issue
Connection quality
Three backup Internet channels
for uninterrupted communication
Data protection
Call records are kept
on a secure server in Germany
Support
Within 30 minutes you will receive
solution to your issue
Connection quality
Three backup Internet channels
for uninterrupted communication
Data protection
Call records are kept
on a secure server in Germany
StreamTelecomStreamTelecomStreamTelecomStreamTelecomStreamTelecom
Test Virtual PBX for 14 days for free
StreamTelecomStreamTelecomStreamTelecomStreamTelecomStreamTelecom
Test Virtual PBX
for 14 days for free
ZOHO
Connection procedure
Connection procedure
