RCS Suggested Action
Short definition
RCS Suggested Action: An interactive command in RCS, such as opening a link, map or phone dialler.
Meaning and how it works
A suggested action may open a web page, map or call flow depending on recipient-device support. Rich messaging combines text, media and interactive actions. Available features vary across apps, countries, networks and recipient devices.
Business applications
- Business scenario:
A user taps Call us and opens their dialler with the support number.
What to check before implementation
Check device support, sender approval, channel availability and fallback arrangements. Not every recipient will see or interact with a message in the same way.