RCS Suggested Reply
Short definition
RCS Suggested Reply: A predefined quick reply presented to the recipient in an RCS conversation.
Meaning and how it works
A suggested reply lets users send a predefined response without typing the full message. Rich messaging combines text, media and interactive actions. Available features vary across apps, countries, networks and recipient devices.
Business applications
- Business scenario:
A customer chooses Confirm or Reschedule rather than typing a response.
What to check before implementation
Check device support, sender approval, channel availability and fallback arrangements. Not every recipient will see or interact with a message in the same way.