Call Parking
Short definition
Call Parking: Temporarily placing an active call on hold in the system so it can be retrieved from another endpoint.
Meaning and how it works
The call is placed in a shared parking slot so another employee can retrieve it using the slot number or code. Call handling rules determine the order of destinations, ringing time and fallback behaviour. The exact result depends on PBX configuration and whether endpoints are reachable.
Business applications
- Business scenario:
A receptionist parks a call at a designated slot so a specialist can retrieve it from another room.
What to check before implementation
Test busy, no-answer and simultaneous-call cases. Assign responsibility for maintaining routing rules and provide a clear next step when the preferred destination is unavailable.