Unsuccessful Call Attempt
Short definition
Unsuccessful Call Attempt: A call attempt that did not result in a conversation with the intended recipient.
Meaning and how it works
Failed attempts have different causes—busy, unreachable, no answer or network error—and retry rules should use the actual outcome. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business applications
- Business scenario:
A dialler distinguishes busy and no-answer results from a successfully connected conversation.
What to check before implementation
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.