Redial Policy
Short definition
Redial Policy: Rules specifying when and how often another call attempt may be made.
Meaning and how it works
Retry policy should vary by failure type and use bounded intervals to avoid endless calls or excessive disturbance. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business applications
- Business scenario:
A business limits retries according to time of day, customer status and applicable consent requirements.
What to check before implementation
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.