Automated Voice Notification
Short definition
Automated Voice Notification: An automatically placed call delivering recorded or synthesised information. Automated voice notification solutions are offered by Stream Telecom.
Meaning and how it works
An automated voice alert broadcasts information to a contact list; connecting a call is not the same as confirming receipt. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business applications
- Business scenario:
A utility company informs subscribers about planned maintenance using an approved contact list.
What to check before implementation
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.