How it works
A shared business caller ID can be presented for outbound calls only within carrier verification and presentation policies. Business mobility combines calling apps, phone numbers, devices and access policies. Availability depends on the mobile carrier, network and device configuration.
Business example
A customer sees the company's approved number rather than an agent's personal mobile number where supported.
What to consider
Review corporate-data security, off-site connectivity, operating-system restrictions and roaming or data charges before rolling out the feature.