Corporate Caller ID
Short definition
Corporate Caller ID: An authorised company number shown as the caller identity for employees' outbound calls.
Meaning and how it works
A shared business caller ID can be presented for outbound calls only within carrier verification and presentation policies. Business mobility combines calling apps, phone numbers, devices and access policies. Availability depends on the mobile carrier, network and device configuration.
Business applications
- Business scenario:
A customer sees the company's approved number rather than an agent's personal mobile number where supported.
What to check before implementation
Review corporate-data security, off-site connectivity, operating-system restrictions and roaming or data charges before rolling out the feature.