FMC
Short definition
FMC (Fixed Mobile Convergence) brings corporate fixed-line and mobile communications into a shared business calling environment. Business FMC services are provided by Stream Telecom.
Meaning and how it works
Depending on implementation, a mobile number or app connects to the company PBX. This may support extension dialling, routing and a common company calling identity.
Business applications
- Business scenario:
A field technician takes work calls outside the office while customers continue calling the company's main number.
What to check before implementation
Available features vary by carrier, mobile device and FMC model. Confirm recording, billing, caller identification and behaviour during connectivity loss.