Call Forwarding
Short definition
Call forwarding automatically sends a call from one number or extension to another number, device or group.
Meaning and how it works
The phone system applies a forwarding rule, such as unconditional forwarding, busy forwarding, no-answer forwarding or a time-based route.
Business applications
- Business scenario:
When an employee is away, their work calls are redirected to an on-duty colleague without changing the public number.
What to check before implementation
External forwarding may incur call charges or affect displayed caller ID. Prevent routing loops and test the backup destination.