CRM INTEGRATION
keyCRM integration with Stream Telecom telephony
Connect Stream Telecom cloud PBX with keyCRM to see customer records on incoming calls, use click-to-call and review call activity without switching between tools.
Integration overview
What this integration offers
The Stream Telecom and keyCRM integration brings business calling into the CRM workflow. When an existing customer calls, their record appears with available interaction history. A new lead can be created in one click, and outbound calls can be initiated through Click to Call.
Call history, statistics and access to call recordings support quality reviews. According to the existing Stream Telecom feature matrix, recordings can be played back through KeyCRM; this does not imply that audio files are stored inside the CRM.
STREAM TELECOM × KeyCRM
Integration capabilities
✓
Customer record on incoming calls
Open the customer card with available interaction history when a call arrives.
✓
Click to Call
Start outbound calls from a customer record without manually dialing.
✓
Lead creation
Create a lead for a new caller in one click.
✓
Call history and statistics
Review telephone activity within keyCRM.
✓
Recording playback
Listen to call recordings from the CRM; in-CRM file storage is not claimed.
✓
Call handling
Call transfer, pickup and assigning customers to managers are supported.
Benefits for your business
✓
Faster conversations
Customer information appears when an incoming call is received.
✓
Less repetitive work
Start calls and create leads without re-entering information.
✓
Better oversight
Use call history, statistics and recording playback to review customer interactions.
Feature compatibility
| Integration capabilities | Feature compatibility |
|---|---|
| Inbound / outbound calls | Yes |
| Click to Call | Yes |
| Incoming customer pop-up | Yes |
| Call recording storage | Playback only |
| Call statistics | Yes |
| Customer-to-manager assignment | Yes |
| Kyivstar SIP | Yes |
| Lifecell SIP | Yes |
| Stream Telecom SIP | Yes |
| Lifecell GSM | Yes |
| Kyivstar multichannel GSM | Yes |
| Vodafone multichannel GSM | Yes |
| International numbers | Yes |
| Lifecell FMC (Click to Call) | Yes |
| Stream Telecom Call Tracking | No |
| Call transfer | Yes |
| Call pickup | Yes |
| IVR menu | Yes |
How to connect
01
Request
Ask about connecting Stream Telecom and keyCRM.
02
Review
Confirm phone numbers and the workflows you need.
03
Configuration
Connect the telephony service and supported CRM features.
04
Testing
Test calls, customer pop-ups, Click to Call and recording playback.