Stream Telecom and Microsoft Dynamics 365
Thanks to the integration of the Stream Telecom virtual PBX with Microsoft Dynamics 365, you won't miss a single call and won't lose money.
One system for everything
All calls are handled right inside Microsoft Dynamics 365 — no extra apps needed.
Incoming call notification
A pop-up with the client card appears the moment a call comes in.
One-click calling (Click to Call)
Dial a number straight from the client card in Microsoft Dynamics 365.
Call history at a glance
The client's full contact history is available right in the card.
Call transcription
The conversation is automatically converted to text in Microsoft Dynamics 365.
Data protection
Call recordings are stored on a secure server in Germany.
Advantages
Learn more about the benefits of integrating Stream Telecom with Microsoft Dynamics 365:
- Call handling takes place right inside Microsoft Dynamics 365 — managers don't switch between apps.
- An incoming-call notification with the client card lets the manager instantly see who's calling.
- One-click calling (Click to Call) from the client card speeds up outbound calls.
- The complete call history is stored in Microsoft Dynamics 365, so nothing gets lost.
- Call transcription right inside Microsoft Dynamics 365 — a text record of the call is automatically added to the card.
- Support — get your issue resolved within 30 minutes of reaching out.
- Three backup internet channels ensure high-quality, uninterrupted connectivity.
- Data protection — call recordings are stored on a secure server in Germany.
Detailed integration functionality
| Feature | Status |
|---|---|
| Incoming / outgoing calls | ✔ Yes |
| Click to Call | ✔ Yes |
| Pop-up on incoming call | ✔ Yes |
| Call recording storage | ⚡ On client's request |
| Call statistics | ⚡ Implemented by partner per client |
| Client-manager binding | ⚡ Only via StreamCRM |
| SIP Kyivstar | ✔ Yes |
| SIP Lifecell | ✔ Yes |
| SIP StreamTelecom | ✔ Yes |
| GSM Lifecell | ✔ Yes |
| GSM Kyivstar (multichannel) | ✔ Yes |
| GSM Vodafone (multichannel) | ✔ Yes |
| International numbers | ✔ Yes |
| FMC Lifecell (click-to-call) | — No |
| Call tracking by StreamTelecom | — No |
| Call transfer | ✔ Yes |
| Call interception | — No |
| IVR menu | — No |
For whom is it suitable
For whom is it suitable
CRM systems vendor
Insurance business
Event agencies
Web studios
Logistics
Training centers
Advertising agencies
Online Shop
Microcredit
Legal services
Travel agencies
Leasing companies
Consulting
Polygraphy
BrokersIt’s comfortable
Dynamics 365
It’s comfortable
Advantages
Advantages
Support
Within 30 minutes you will receive
solution to your issue
Connection quality
Three backup Internet channels
for uninterrupted communication
Data protection
Call records are kept
on a secure server in Germany
Support
Within 30 minutes you will receive
solution to your issue
Connection quality
Three backup Internet channels
for uninterrupted communication
Data protection
Call records are kept
on a secure server in Germany
StreamTelecomStreamTelecomStreamTelecomStreamTelecomStreamTelecom
Test Virtual PBX for 14 days for free
StreamTelecomStreamTelecomStreamTelecomStreamTelecomStreamTelecom
Test Virtual PBX
for 14 days for free
Microsoft Dynamics 365
Connection procedure
Connection procedure
