Audit Log
Short definition
Audit Log: A chronological record of significant actions taken by users and software systems.
Meaning and how it works
An audit log records who performed which action and when; integrity and accurate timestamps are essential for investigations. Protecting telephony and customer data combines technical controls, access rights and organisational processes. Different communication channels can require different safeguards.
Business applications
- Business scenario:
An administrator checks who changed call-routing rules and when the modification took place.
What to check before implementation
Review lawful data handling, key and access management, retention periods, audit trails and recovery procedures. No single mechanism replaces an overall security policy.