OAuth 2.0
Short definition
OAuth 2.0: An authorisation framework that enables delegated, scoped access without sharing a user's password.
Meaning and how it works
OAuth 2.0 delegates scoped access using tokens; token expiry and revocation avoid sharing another user’s password. Integration brings together customer records, telephony events and business workflows. Correct operation depends on consistent identifiers, synchronisation rules and permissions.
Business applications
- Business scenario:
An employee grants a connected service limited CRM access through an authorisation flow.
What to check before implementation
Test API failures, duplicate events, mandatory fields and recovery after temporary outages. Avoid exposing customer data unintentionally.