How it works
An automated reminder runs before an event or payment deadline; calling hours and repeat attempts need limits. Automated calls and verification flows start from events, rules or schedules. The system records their outcomes to determine subsequent actions.
Business example
A clinic calls a patient a day before an appointment and may offer a confirmation option.
What to consider
Define retry limits, appropriate contact hours and no-answer handling. Check recipient-consent rules and protect one-time verification codes.