Call Attribution

Definition

Identifying the marketing source or sequence of interactions that led to a phone call.

How it works

Attribution assigns credit for a phone enquiry across marketing interactions, and results depend on the chosen model. Marketing attribution links traffic sources to telephone enquiries. Results depend on reliable identifiers, attribution windows and accurate conversion recording.

Business example

A business compares how many qualified calls originate from its advertising channels.

What to consider

Distinguish attribution from proven causation. Account for consent, incomplete customer journeys and calls without a known marketing source.

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