CRM INTEGRATION
SalesDrive integration with Stream Telecom telephony
SalesDrive: customer calls within ecommerce order workflows.
Integration overview
What this integration offers
Connect SalesDrive workflows with Stream Telecom telephony to handle customer enquiries with less context switching. Available capabilities depend on the product version and integration setup.
STREAM TELECOM × SalesDrive
Integration capabilities
✓
Click to Call
Dial the customer directly from the CRM without typing the number.
✓
Incoming call notification
Get notified when a customer calls.
✓
Call recording and playback
Listen to available call recordings to revisit important details.
✓
Call history and statistics
Use call history and available statistics to review activity.
✓
Missed call visibility
Track missed calls and follow up on unanswered enquiries.
✓
Call Tracking
Use call tracking information to assess campaign enquiries.