Text-to-Speech (TTS)
Short definition
Text-to-Speech (TTS): Technology that converts written text into synthesised speech.
Meaning and how it works
TTS generates speech from text for dynamic announcements; names, abbreviations and numbers need explicit pronunciation testing. Voice-based workflows help route service requests without requiring a person at every step. Their usefulness depends on clear prompts and a reliable route to human support.
Business applications
- Business scenario:
A voice bot reads a dynamically retrieved account balance without storing a separate recording for each amount.
What to check before implementation
Test silence, invalid input, menu depth, language choices and the caller experience when automation cannot resolve the request.