SIP Toll Fraud

Definition

Unauthorised use of SIP accounts or calling routes, often causing unwanted charges.

How it works

Toll fraud can exploit stolen credentials or unrestricted routes; destination controls and alerts reduce exposure. Protecting telephony and customer data combines technical controls, access rights and organisational processes. Different communication channels can require different safeguards.

Business example

A monitoring system detects unusual international calling and blocks a suspicious account.

What to consider

Review lawful data handling, key and access management, retention periods, audit trails and recovery procedures. No single mechanism replaces an overall security policy.

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