How it works
Invalid selections should not create endless loops; configure a retry limit and a route to an agent. Voice-based workflows help route service requests without requiring a person at every step. Their usefulness depends on clear prompts and a reliable route to human support.
Business example
After an invalid selection, the menu explains available options and limits retry attempts.
What to consider
Test silence, invalid input, menu depth, language choices and the caller experience when automation cannot resolve the request.