How it works
An event queue decouples event production from processing; redelivery requires idempotent consumers. Integration brings together customer records, telephony events and business workflows. Correct operation depends on consistent identifiers, synchronisation rules and permissions.
Business example
If the CRM is briefly unavailable, completed-call events wait in a queue until they can be processed.
What to consider
Test API failures, duplicate events, mandatory fields and recovery after temporary outages. Avoid exposing customer data unintentionally.