How it works
A callback widget collects a contact number and should explain the purpose of collection and expected response time. Web chat and related widgets shorten the path from a question to support or a callback. Service quality depends on agent availability and preserved conversation context.
Business example
A visitor submits a number in a form and the sales team receives a callback request.
What to consider
Test mobile usability, response times, conversation privacy and escalation to a human when an automated workflow cannot help.