How it works
A surge in international outbound traffic may indicate fraud, while inbound spikes may simply follow a campaign. Analytical models can structure call data and reveal patterns, but results depend on recording quality, language, context and the model configuration.
Business example
A system detects a sudden increase in international outbound calls and triggers investigation.
What to consider
Validate outputs against real examples and involve human reviewers for consequential decisions. Apply appropriate privacy controls to recordings and transcripts.