How it works
In a blind transfer, the original agent does not confirm that the new recipient is available before sending the caller onward. Call handling rules determine the order of destinations, ringing time and fallback behaviour. The exact result depends on PBX configuration and whether endpoints are reachable.
Business example
An agent transfers a customer directly to the accounting extension after identifying the reason for the call.
What to consider
Test busy, no-answer and simultaneous-call cases. Assign responsibility for maintaining routing rules and provide a clear next step when the preferred destination is unavailable.